eCommerce Assistant Manager

3 weeks ago

London, United Kingdom Leica Camera Ltd Full time

The eCommerce Assistant Manager is a passionate and customer-centric individual who supports the eCommerce Manager in overseeing the day-to-day operations of the eCommerce channel and enhancing personal experiences across our product categories, including Photo, Sport Optics, Smart Projection, Watches, and Leica Classic. This role is crucial for building strong customer relationships and driving sales growth.

In this position, you will focus on nurturing customer connections while being sales-driven and target-oriented. Your efforts will centre on creating meaningful interactions that foster customer loyalty and satisfaction, all while actively contributing to meeting and exceeding sales goals. The ideal candidate will be proactive, possess excellent problem-solving skills, and have a strong passion for sales and customer success.


Key responsibilities:


Customer Service Excellence:

  • Engage, develop, and maintain key relationships with customers through Clienteling, ensuring prompt communication across all touchpoints to foster loyalty and satisfaction.
  • Lead the team by example by conducting one-to-one sessions and consultations, ensuring they are executed effectively and that follow-ups are completed in a timely manner.
  • Take the initiative to identify and propose actions to enhance the customer experience.


eCommerce Management:

  • Assist the eCommerce Manager with daily website performance, supporting the achievement of sales targets and KPIs by maximizing sales opportunities and continuously monitoring relevant metrics.
  • Oversee the fulfilment of orders and test drives, ensuring processes are followed by the team members for a seamless customer experience.
  • Ensure adherence to all systems and sales procedures, including stock movements, invoicing, and returns via SAP, Shopware, and Pimcore.
  • Support stock management tasks, including conducting stock takes and liaising with the Sales Desk team for stock orders.
  • Maintain stockroom standards and ensure inventory and security procedures are followed to prevent stock loss.
  • Represent the eCommerce Manager in meetings and prepare trade reports as required.
  • Attend trade shows and marketing/retail events to represent eCommerce as required.
  • Collaborate on Marketing and CRM initiatives to ensure alignment across strategies.
  • Support an omnichannel approach by collaborating with retail teams to ensure a cohesive customer experience across all channels.


Content Management:

  • Take ownership of creating and updating content pages, including landing pages and event pages, ensuring timely uploads of new products, assets, and other content to the website.
  • Review translations for product descriptions, content pages, and press releases.
  • Develop an understanding of product knowledge, competitor offerings, and market trends to recommend improvements for the Online Store experience.
  • Collaborate across departments to deliver the highest possible on-site experience, continuously monitoring Online Store standards for accuracy.


Key Skills:

  • Exceptional customer service skills
  • Target driven and sales focussed
  • Flexible attitude and adaptable to change
  • Management experience is an advantage
  • Extensive retail and sales experience
  • Excellent communication and organizational abilities
  • IT literate
  • Good time management and planning skills
  • Strong team player with the capability to support and lead by example
  • Good knowledge of photography and ability to explain technical information in a clear and understandable way.
  • Be an ambassador. Demonstrate flexibility, willingness, and enthusiasm while communicating positively about the Leica brand at all times.


Additional Information: This job description is not exhaustive and may be subject to change. The post holder will be expected to undertake any reasonable duties as directed by the line manager. Including the ability to work occasional Saturdays and bank holidays If needed.


Benefits:


  • Competitive salary and opportunity to earn sales-based commission
  • Private Medical Insurance
  • Generous staff discount
  • 25 days annual leave plus Bank Holidays and an extra day off at Christmas
  • 2 days Volunteering Day per year
  • Cycle to Work Scheme
  • Pension
  • Access to Employee Assistance Programme
  • Socials including Summer and Christmas Parties
  • Training & Development



Equal Opportunities Employer


Leica is committed to and promotes the principle of equal opportunities in employment. We aim to treat people fairly and ensure that discrimination does not occur at any stage of recruitment, selection or employment on any grounds including race, religious beliefs, gender reassignment, ethnic or national origin, sex, age, marital status, disability, sexual orientation, pregnancy or maternity and trade union activities. It is the policy of Leica to ensure that all job applicants and colleagues are recruited, trained and promoted solely on the basis of their abilities.

  • Ecommerce Assistant

    5 months ago

    London, United Kingdom Penhaligon's Full time

    We are currently looking for an Ecommerce Assistant for L'Artisan Parfumeur. In this role, you will support the smooth running of our growing eCommerce business, working cross-functionally to assist with website merchandising, on site projects and digital media & CRM campaigns to provide an outstanding user experience. You will work alongside the Ecommerce...

  • Ecommerce Assistant

    6 months ago

    London, United Kingdom PENHALIGON'S Full time

    We are currently looking for an Ecommerce Assistant for L'Artisan Parfumeur. In this role, you will support the smooth running of our growing eCommerce business, working cross-functionally to assist with website merchandising, on site projects and digital media & CRM campaigns to provide an outstanding user experience. You will work alongside the Ecommerce...

  • Administrative Assistant

    6 months ago

    London, United Kingdom Your Ecommerce Accountant Full time

    **Administrative Assistant** **About us** At Your eCommerce Accountant, we pride ourselves on being experts in eCommerce accounting, demonstrating unrivalled expertise in serving businesses that thrive on platforms like Amazon, Shopify, eBay, Etsy, and beyond. We are a dynamic, UK-based accountancy firm that fully embraces the conveniences of the digital...

  • Ecommerce Assistant

    6 months ago

    London, United Kingdom boohoo group Full time

    We are currently looking for an Ecommerce Assistant to be a part of our London based Ecommerce team. Reporting to the Senior Ecommerce Operations Executive the Operations assistant will support the Ecommerce Executive with the day-to-day running of the website. As an organised and detail orientated person you will be responsible for ensuring that all...

  • Ecommerce Assistant

    6 months ago

    London, United Kingdom Oliver Brown Full time

    **The Position** We are looking for a driven, ambitious individual, with a willingness to learn and develop their skills as part of a hardworking and super friendly team. Your main responsibility will be to support the Ecommerce Manager with the online trading of the Oliver Brown UK & ROW and separate US website. Your focus will be on the day to day running...

  • eCommerce Assistant Manager

    3 weeks ago

    london, United Kingdom Leica Camera Ltd Full time

    The eCommerce Assistant Manager is a passionate and customer-centric individual who supports the eCommerce Manager in overseeing the day-to-day operations of the eCommerce channel and enhancing personal experiences across our product categories, including Photo, Sport Optics, Smart Projection, Watches, and Leica Classic. This role is crucial for building...

  • eCommerce Assistant Manager

    3 weeks ago

    London, United Kingdom Leica Camera Ltd Full time

    The eCommerce Assistant Manager is a passionate and customer-centric individual who supports the eCommerce Manager in overseeing the day-to-day operations of the eCommerce channel and enhancing personal experiences across our product categories, including Photo, Sport Optics, Smart Projection, Watches, and Leica Classic. This role is crucial for building...

  • Ecommerce Manager

    2 weeks ago

    London,, UK, United Kingdom We Are Adam Full time

    Ecommerce ManagerLocation: LondonFull Time: PermanentHybrid: 2 days per week in the officeSalary: £45k to £55k DOEWe are looking for an Ecommerce Trading Manager (and food enthusiast!) with a background in merchandising or data insights to lead our client’s online channel as they aim to double the size of their business over the next three years. You...

  • Ecommerce Manager

    2 weeks ago

    London, United Kingdom We Are Adam Full time

    Ecommerce ManagerLocation: LondonFull Time: PermanentHybrid: 2 days per week in the officeSalary: £45k to £55k DOEWe are looking for an Ecommerce Trading Manager (and food enthusiast!) with a background in merchandising or data insights to lead our client’s online channel as they aim to double the size of their business over the next three years. You...

  • Ecommerce Manager

    2 weeks ago

    London, United Kingdom We Are Adam Full time

    Ecommerce ManagerLocation: LondonFull Time: PermanentHybrid: 2 days per week in the officeSalary: £45k to £55k DOEWe are looking for an Ecommerce Trading Manager (and food enthusiast!) with a background in merchandising or data insights to lead our client’s online channel as they aim to double the size of their business over the next three years. You...

  • Ecommerce Manager

    2 weeks ago

    London, United Kingdom We Are Adam Full time

    Job Description Ecommerce Manager Location: London Full Time: Permanent Hybrid: 2 days per week in the office Salary: £45k to £55k DOE We are looking for an Ecommerce Trading Manager (and food enthusiast!) with a background in merchandising or data insights to lead our client’s online channel as they aim to double the size of their business over...

  • Ecommerce Manager

    4 weeks ago

    Central London, United Kingdom Yotel Full time

    About the Ecommerce Manager RoleWe are seeking a highly skilled Ecommerce Manager to join our team at YOTEL London HQ.This is an excellent opportunity for an experienced professional to take on a new challenge in a hands-on role. As an Ecommerce Manager, you will be responsible for optimizing the online customer experience and driving revenue growth through...

  • Ecommerce Manager

    2 weeks ago

    London, United Kingdom Atherton Stone Full time

    Our client are a well funded consumer ecommerce SME. They have offices in London and having an enviable brand and have a clear growth plan in place.They are looking for an Ecommerce Manager to join the team to take responsibility for all web trading strategies. This individual will also own the agency relationship and scale the team. They will report to the...

  • Ecommerce Manager

    3 weeks ago

    London, United Kingdom Walker & Sloan Ltd | Certified B Corp Full time

    Are you a data driven eCommerce Manager with experience managing multiple D2C channels and implementing marketing campaigns to increase sales within the FMCG sectors?Walker & Sloan is seeking an experienced eCommerce Manager to join a exciting food brand in London as it embarks on exciting growth journey throughout the UK and take full ownership of its...

  • Ecommerce Assistant

    6 months ago

    London, United Kingdom Lawsons Full time

    **About Lawsons** Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 37 branches, 700 employees and £200 million turnover, founded in 1921 and operates across London and the South East of England. **The Role** E-Commerce Executive required for over a century old and largest independent Timber, Building...

  • Ecommerce Manager

    3 days ago

    London,, UK, United Kingdom Forward Role Recruitment Full time

    Job title: Ecommerce ManagerLocation: London- 1 day per weekSalary: Up to £45kWe are partnering exclusively with a rapidly growing retailer, within the health and wellbeing industry, who are looking for an Ecommerce Manager to join the business.You will play a pivotal role in driving online growth and sales for the business, responsible for managing the...

  • Ecommerce Manager

    2 days ago

    London, United Kingdom Forward Role Recruitment Full time

    Job Description Job title: Ecommerce Manager Location: London- 1 day per week Salary: Up to £45k We are partnering exclusively with a rapidly growing retailer, within the health and wellbeing industry, who are looking for an Ecommerce Manager to join the business. You will play a pivotal role in driving online growth and sales for the business,...

  • Ecommerce Manager

    2 days ago

    London, United Kingdom Forward Role Recruitment Full time

    Job title: Ecommerce ManagerLocation: London- 1 day per weekSalary: Up to £45kWe are partnering exclusively with a rapidly growing retailer, within the health and wellbeing industry, who are looking for an Ecommerce Manager to join the business.You will play a pivotal role in driving online growth and sales for the business, responsible for managing the...

  • Ecommerce Manager

    2 months ago

    London, United Kingdom Austen & Blake Full time

    Ecommerce Manager – Austen & Blake JewelleryLocation: London, Hatton GardenDepartment: Ecommerce Austen & Blake is part of the Neve Jewels Group (Diamonds Factory, Austen & Blake, and Sacet)We are seeking a motivated and dynamic Ecommerce Manager to join our London head office team, contributing to the rapid growth of our brand within the Diamond Jewellery...

  • Ecommerce Manager

    4 weeks ago

    london, United Kingdom Austen & Blake Full time

    Ecommerce Manager – Austen & Blake Jewellery Location: London, Hatton Garden Department: Ecommerce Austen & Blake is part of the Neve Jewels Group (Diamonds Factory, Austen & Blake, and Sacet) We are seeking a motivated and dynamic Ecommerce Manager to join our London head office team, contributing to the rapid growth of our brand within the Diamond...