Infrastructure & Network Manager

Overview

The Infrastructure & Network Manager is responsible for all aspects of the Corporate Infrastructure and Network for the CDW UK & International business entity. This is a key role within our organization, reporting to the UK and International Head of Service Delivery & Infrastructure. The Infrastructure & Network Manager will continue to build and mature our Infrastructure and Network team and ensure the integrity, security and operational effectiveness of the CDW UK & International network and infrastructure platforms. CDW require a strong and pragmatic leader with experience of building high performing teams, strong working relationships and navigating matrixed organizations.

What you’ll do:

• Provide leadership to individuals and teams through coaching, feedback, development goals, and performance management. Prioritize, assign, and manage department activities and projects in accordance with departmental goals and objectives.
• Operate the department on a day-to-day basis, to ensure effective and efficient execution of the strategies and ensure high quality outcomes.
• Develop strong working relationships with other departmental stakeholders, including Legal, Enterprise Risk and Business Process Assurance.
• Responsible for all aspects of Infrastructure and Network for the CDW UK & International business entity.
• Leadership and development as well as the day-to-day operation of the Infrastructure and Network Team.
• Work closely with colleagues in our North American Infrastructure and Network function, ensuring cross-pollination and effective global support coverage.
• Work in conjunction with the Information Security function to ensure that effective security monitoring is in place for all elements of the CDW network and that appropriate response mechanisms exist to address any given incident.
• Design robust, highly available, high performance network infrastructure involving multiple distributed systems (including data centre, LAN/WAN/WLAN/SDWAN, Internet, Load Balancers, Firewalls and Network Management Platforms).
• Experience deploying and supporting complex redundant virtual environments (including SAN, HPE technologies, Windows, Red Hat Server OS, Citrix and SQL environment).
• Specific responsibilities include installation, configuration, administration, upgrade, and maintenance of complex systems, auditing and change management.
• Support escalation of incidents as they occur out of hours.
• Maximize performance by monitoring infrastructure; troubleshooting interruption / loss of service events; scheduling upgrades; collaborating with third party support resources and fellow IT engineers on infrastructure and network optimization.
• Support all data services across the enterprise; analyses requirements and provide proactive cost and capacity planning across network, storage and compute.
• Lead projects to support capacity growth, upgrades and new products/ features, and integration.
• Relevant infrastructure and network-based tool sets experience.
• On-going maintenance and OS/Software upgrades of all Infrastructure and Network devices.
• Work with vendors and escalate accordingly to maintain Infrastructure and Network platforms and maintain services.
• Recommend and deploy changes via the change management process.
• Create, manage, and publish security dashboards, appropriate to the recipients, to show operational effectiveness.
• Manages and meets system security financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
• Implements industry standard information security control frameworks, utilizing templates, implementation plans, metrics and tools.
• Serves as investigative lead for security related events and/or incidents.

What you need to succeed:

Must-have:

• Strong technical background (i.e. hands on and leadership roles in Infrastructure and Network capacity).
• Previous experience with solution design and implementation
• 5+ years of experience supporting global network infrastructure environment with experience configuring and maintaining Palo Alto Firewalls, Cisco routers, switches, firewalls, and wireless access points, as well as LAN/WAN and Internet Technologies.
• 5+ years experience supporting global infrastructure with experience configuring and maintaining HPE Synergy and Alletra SAN storage, GreenLake, Citrix and NetScaler.
• Experience with monitoring and administrative tools such as SolarWinds, Observium, Pager Duty, Data Dog and Cisco ISE
• Hold active industry leading network certifications including but not limited to Cisco Certified Network Professional (CCNP) or Cisco Certified Design Professional (CCDP) / CCNA. Additionally, Microsoft certification in Core Infrastructure or Business Applications would also be beneficial.
• Working knowledge of common Information Security frameworks and Industry accreditations i.e. ISO, NIST, PCI-DSS.
• MPLS WAN Support
• Excellent written and verbal communication skills with the ability to effectively interact with and present to all stakeholders.
• History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.
• Alters the approach as the situation demands. Works effectively within a variety of situations and with various individuals and groups.
• Strategic strong analytical skills with critical attention to detail.
• Demonstrated ability to build and maintain relationships cross-functionally and with external stakeholders.
• Demonstrated ability to guide coworkers to grow and develop and build strong cohesive functional teams.
• Demonstrated ability to negotiate priorities and contracts with the ability to influence business decisions.
• Solid project management skills and ability to demonstrate successful project delivery.

Nice to have:

• Experience of working for US centric / owned entities subject to SOX and SOC compliance.
• Demonstrable SIP and VOIP experience / knowledge
• Experience with Virtual Desktop Infrastructure (VDI) technologies (i.e. Citrix) within a complex global enterprise environment
• IDP/IPS configuration and management
• Experience of working at an International Level
• BCDR Experience
• DC Experience
• M&A Experience

Who we are:

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers.

CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers in a rapidly evolving technology landscape.

What you can expect from us: Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.