Front of House/Receptionist for Luxury Wellness Retreat

4 days ago

Dorset, United Kingdom Chace People Full time

FRONT OF HOUSE/RECEPTIONIST FOR LUXURY LIFESTYLE & WELLNESS RETREAT


  • Location: Dorset, UK
  • Salary: Up to £35,000 gross p.a. (DOE) + employee benefits
  • Contract: Full-Time, Permanent
  • Start Date: Interviewing now for immediate start


Chace People is seeking a Front of House/Receptionist for a luxury wellness retreat in West Dorset. You'll be joining the guest relations team to create a positive first impression for guests and ensure a smooth and enjoyable experience from arrival to departure. In this critical role, you will be the first point of contact for guests, delivering exceptional customer service and fostering a welcoming atmosphere.


Key Responsibilities:


Reception and Guest Relations

  • Greet guests as they arrive, ensuring a friendly and professional atmosphere.
  • Process guest check-ins and check-outs, verifying booking details, assigning rooms, and issuing room keys.
  • Manage reservations, cancellations, and room changes using hotel management software.
  • Address comments, complaints, and inquiries from guests and prospective guests to the highest standard, ensuring timely responses by connecting them with the appropriate team member if necessary.


Operational Support

  • Collaborate with department heads to ensure site safety and adherence to standard operating procedures (SOPs).
  • Assist in addressing operational queries and issues related to guest services, working closely with housekeeping, maintenance, and other departments to ensure guest satisfaction.


Emergency Procedures

  • Support emergency action procedures, including First Aid and evacuation protocols, and take responsibility for further actions as necessary.
  • Be available as an on-call support during scheduled shifts to address any guest or site demands.


Compliance and Reporting

  • Ensure compliance with GDPR in all guest interactions and internal operations.
  • Participate in the implementation and oversight of waste management and storage procedures for chemicals in accordance with health and safety regulations.
  • Record and investigate incidents to determine causes and make recommendations, revising risk assessments and SOPs as required.


Food & Beverage Support

  • Collaborate with the F&B team by taking drinks orders, providing food menus, and delivering room service as needed.
  • Participate in training related to wine, coffee, and cocktails; previous experience is desirable.


Leadership & Team Management

  • Assist in leading and coordinating services that enhance the guest experience, ensuring high operational standards.
  • Participate in team training programs to elevate service delivery.


Administrative Duties

  • Utilize CRM systems and Microsoft packages to manage guest relations and operational tasks.


Requirements:

  • Minimum of 12 months experience in a guest relations role within luxury hotels, resorts, or similar environments.
  • Proven experience in managing guest interactions and enhancing the overall guest experience, particularly for ultra-high-net-worth clients.
  • Minimum of one year of experience using CRM systems and Microsoft packages (e.g., Mews, Opera, Guestline).
  • Strong leadership and communication skills, with the ability to train and guide team members.
  • Flexibility and availability for weekend, evening, and holiday shifts.


At Chace People, we seek dedicated professionals who excel at delivering top-tier guest experiences in a luxury setting. If you're driven to uphold the highest standards of service and are passionate about building strong relationships, we want to hear from you. Bring your expertise to this prestigious retreat, where you will play a crucial role in creating unforgettable moments.

We're excited to receive your application and discover how you can help our client achieve excellence

  • Front of House/Receptionist for Luxury Wellness Retreat

    3 weeks ago

    Dorset, United Kingdom Chace People Full time

    FRONT OF HOUSE/RECEPTIONIST FOR LUXURY LIFESTYLE & WELLNESS RETREAT Location: Dorset, UKSalary: Up to £35,000 gross p.a. (DOE) + employee benefitsContract: Full-Time, PermanentStart Date: Interviewing now for immediate start Chace People is seeking a Front of House/Receptionist for a luxury wellness retreat in West Dorset. You'll be joining the guest...

  • Front of House/Receptionist for Luxury Wellness Retreat

    6 days ago

    Dorset, United Kingdom Chace People Full time

    Job Description FRONT OF HOUSE/RECEPTIONIST FOR LUXURY LIFESTYLE & WELLNESS RETREAT Location: Dorset, UK Salary: Up to £35,000 gross p.a. (DOE) + employee benefits Contract: Full-Time, Permanent Start Date: Interviewing now for immediate start Chace People is seeking a Front of House/Receptionist for a luxury wellness retreat in West Dorset....

  • Front of House/Receptionist for Luxury Wellness Retreat

    2 weeks ago

    dorset, United Kingdom Chace People Full time

    FRONT OF HOUSE/RECEPTIONIST FOR LUXURY LIFESTYLE & WELLNESS RETREAT Location: Dorset, UK Salary: Up to £35,000 gross p.a. (DOE) + employee benefits Contract: Full-Time, Permanent Start Date: Interviewing now for immediate start Chace People is seeking a Front of House/Receptionist for a luxury wellness retreat in West Dorset. You'll be joining the...

  • Front of House/Receptionist for Luxury Wellness Retreat

    2 weeks ago

    Dorset, United Kingdom Chace People Full time

    FRONT OF HOUSE/RECEPTIONIST FOR LUXURY LIFESTYLE & WELLNESS RETREATLocation: Dorset, UKSalary: Up to £35,000 gross p.a. (DOE) + employee benefitsContract: Full-Time, PermanentStart Date: Interviewing now for immediate startChace People is seeking a Front of House/Receptionist for a luxury wellness retreat in West Dorset. You'll be joining the guest...

  • Front of House/Receptionist for Luxury Wellness Retreat

    2 weeks ago

    Dorset, UK, South West England, United Kingdom Chace People Full time

    FRONT OF HOUSE/RECEPTIONIST FOR LUXURY LIFESTYLE & WELLNESS RETREATLocation: Dorset, UKSalary: Up to £35,000 gross p.a. (DOE) + employee benefitsContract: Full-Time, PermanentStart Date: Interviewing now for immediate startChace People is seeking a Front of House/Receptionist for a luxury wellness retreat in West Dorset. You'll be joining the guest...

  • Luxury Wellness Retreat Front of House/Receptionist

    2 weeks ago

    Dorset, United Kingdom Chace People Full time

    Job SummaryChace People is seeking a skilled Front of House/Receptionist to join our luxury wellness retreat in West Dorset. As the first point of contact for guests, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere.Key Responsibilities:Reception and Guest Relations:Greet guests upon arrival and ensure a...

  • Housekeeping Supervisor for Luxury Lifestyle and Wellness Retreat

    2 weeks ago

    Dorset, United Kingdom Chace People Full time

    Job Title: Housekeeping Supervisor for Luxury Lifestyle and Wellness RetreatJob Summary:The Chace People Team is seeking an experienced Housekeeping Supervisor to join our client's luxury lifestyle and wellness retreat. This is an exciting opportunity to represent the brand as an ambassador and contribute to the growth and enhancement of a top-tier retreat...

  • Housekeeping Supervisor for Luxury Lifestyle

    3 weeks ago

    Dorset, United Kingdom Chace People Full time

    HOUSEKEEPING SUPERVISOR FOR LUXURY LIFESTYLE & WELLNESS RETREAT Location: West Dorset, UKSalary: £35,000 gross per annumContract: Full-Time, PermanentStart Date: Interviewing now for immediate start The Chace People Team is seeking an experienced Housekeeping Supervisor to join our client's luxury lifestyle and wellness retreat. This is an amazing time to...

  • Housekeeping Supervisor for Luxury Lifestyle

    1 month ago

    Dorset, United Kingdom Chace People Full time

    HOUSEKEEPING SUPERVISOR FOR LUXURY LIFESTYLE & WELLNESS RETREATLocation: West Dorset, UKSalary: £35,000 gross per annumContract: Full-Time, PermanentStart Date: Interviewing now for immediate startThe Chace People Team is seeking an experienced Housekeeping Supervisor to join our client's luxury lifestyle and wellness retreat. This is an amazing time to...

  • Housekeeping Supervisor for Luxury Lifestyle

    2 months ago

    Dorset, United Kingdom Chace People Full time

    HOUSEKEEPING SUPERVISOR FOR LUXURY LIFESTYLE & WELLNESS RETREATLocation: West Dorset, UKSalary: £35,000 gross per annumContract: Full-Time, PermanentStart Date: Interviewing now for immediate startThe Chace People Team is seeking an experienced Housekeeping Supervisor to join our client's luxury lifestyle and wellness retreat. This is an amazing time to...

  • Housekeeping Supervisor for Luxury Lifestyle

    2 weeks ago

    dorset, United Kingdom Chace People Full time

    HOUSEKEEPING SUPERVISOR FOR LUXURY LIFESTYLE & WELLNESS RETREAT Location: West Dorset, UK Salary: £35,000 gross per annum Contract: Full-Time, Permanent Start Date: Interviewing now for immediate start The Chace People Team is seeking an experienced Housekeeping Supervisor to join our client's luxury lifestyle and wellness retreat. This is an amazing...

  • Housekeeping Supervisor for Luxury Lifestyle

    6 days ago

    Dorset, United Kingdom Chace People Full time

    Job Description HOUSEKEEPING SUPERVISOR FOR LUXURY LIFESTYLE & WELLNESS RETREAT Location: West Dorset, UK Salary: £35,000 gross per annum Contract: Full-Time, Permanent Start Date: Interviewing now for immediate start The Chace People Team is seeking an experienced Housekeeping Supervisor to join our client's luxury lifestyle and wellness...

  • Head Housekeeper for Luxury Lifestyle

    4 days ago

    dorset, United Kingdom Chace People Full time

    HEAD HOUSEKEEPER FOR LUXURY LIFESTYLE & WELLNESS RETREAT Location: West Dorset, UK Salary: £35,000 gross per annum Contract: Full-Time, Permanent Start Date: Interviewing now for immediate start The Chace People Team is seeking a Head Housekeeper to join our client's luxury lifestyle and wellness retreat. This is an amazing time to join the pre-opening...

  • Head Housekeeper for Luxury Lifestyle

    4 days ago

    Dorset, United Kingdom Chace People Full time

    HEAD HOUSEKEEPER FOR LUXURY LIFESTYLE & WELLNESS RETREATLocation: West Dorset, UKSalary: £35,000 gross per annumContract: Full-Time, PermanentStart Date: Interviewing now for immediate startThe Chace People Team is seeking a Head Housekeeper to join our client's luxury lifestyle and wellness retreat. This is an amazing time to join the pre-opening team...

  • Head Housekeeper for Luxury Lifestyle

    5 days ago

    Dorset, United Kingdom Chace People Full time

    HEAD HOUSEKEEPER FOR LUXURY LIFESTYLE & WELLNESS RETREATLocation: West Dorset, UKSalary: £35,000 gross per annumContract: Full-Time, PermanentStart Date: Interviewing now for immediate startThe Chace People Team is seeking a Head Housekeeper to join our client's luxury lifestyle and wellness retreat. This is an amazing time to join the pre-opening team of...

  • Housekeeping Supervisor for Luxury Lifestyle

    2 months ago

    Dorset, UK, South West England, United Kingdom Chace People Full time

    HOUSEKEEPING SUPERVISOR FOR LUXURY LIFESTYLE & WELLNESS RETREATLocation: West Dorset, UKSalary: £35,000 gross per annumContract: Full-Time, PermanentStart Date: Interviewing now for immediate startThe Chace People Team is seeking an experienced Housekeeping Supervisor to join our client's luxury lifestyle and wellness retreat. This is an amazing time to...

  • Head Housekeeper for Luxury Lifestyle

    6 days ago

    Dorset, UK, South West England, United Kingdom Chace People Full time

    HEAD HOUSEKEEPER FOR LUXURY LIFESTYLE & WELLNESS RETREATLocation: West Dorset, UKSalary: £35,000 gross per annumContract: Full-Time, PermanentStart Date: Interviewing now for immediate startThe Chace People Team is seeking a Head Housekeeper to join our client's luxury lifestyle and wellness retreat. This is an amazing time to join the pre-opening team...

  • Duty Manager

    3 weeks ago

    Dorset, United Kingdom Chace People Full time

    DUTY MANAGER / GUEST RELATIONS EXECUTIVE FOR LUXURY LIFESTYLE & WELLNESS RETREAT Location: Dorset, UKSalary: £35,000 gross p.a. + employee benefitsContract: Full-Time, PermanentStart Date: Interviewing now for immediate start Chace People is seeking a Duty Manager for a luxury lifestyle and wellness retreat to ensure the highest level of service by...

  • Food & Beverage Service Expert for Luxury Wellness Retreat

    3 weeks ago

    Dorset, United Kingdom Chace People Full time

    FOOD & BEVERAGE SERVICE EXPERT FOR LUXURY LIFESTYLE & WELLNESS RETREAT Location: Dorset, UKContract: Full-time, PermanentBenefits: Voluntary Pension, up to 10% Bonus based upon KPIs, Private Medical, 25 days Annual Leave + Public HolidaysAdditional: 5 Start Hotel or Formal Plated Service Experience required Job Overview: The Chace People Team is looking for...

  • Duty Manager

    4 weeks ago

    Dorset, United Kingdom Chace People Full time

    DUTY MANAGER / GUEST RELATIONS EXECUTIVE FOR LUXURY LIFESTYLE & WELLNESS RETREATLocation: Dorset, UKSalary: £35,000 gross p.a. + employee benefitsContract: Full-Time, PermanentStart Date: Interviewing now for immediate startChace People is seeking a Duty Manager for a luxury lifestyle and wellness retreat to ensure the highest level of service by performing...