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Credit Controller

2 months ago

Crawley, United Kingdom Irwin Mitchell Full time

We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ – something you’ll find in the way we work with our clients and how we support our teams. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.


We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.


An opportunity has arisen for an experienced Credit Controller to join our Finance team, predominately working from home with flexibility around coming into an office when business needs arise.


Your Role and What You'll Be Doing

As a member of the Finance team, your role will involve dealing with all aspects of Credit Control. You’ll be working as part of a busy team, delivering a high standard of service to the business.


Key responsibilities include:

  • Dealing with daily correspondence received by Credit Control;
  • Attending regular aged debt reviews with Senior Credit Controllers;
  • Logging all queries generated and dealing with any follow up action as required;
  • Collecting aged debts as quickly and efficiently as possible as outlined in the Credit Control Policy;
  • Maintaining a portfolio of aged debtors to ensure timely collection and effective management of matters;
  • Updating systems with relevant commentaries to ensure records are kept up to date and actions are followed up;
  • Chasing all allocated overdue debts by telephone, letter, and monthly statements to clients whilst liaising with Partners, Fee Earners and Team Assistants;
  • Ad-hoc duties to support the team as and when required.


About You

We're looking for a proactive Credit Controller who enjoys dealing with clients and solving problems. Our ideal candidate will have the following:


  • Excellent attention to detail;
  • A flexible and team spirited attitude;
  • The ability to create and maintain good client relationships;
  • Demonstrable working knowledge of Elite and ARCS systems (desirable);
  • Demonstrable experience in Credit Control, specifically across B2B customers;
  • Experience working in a law firm or corporate/regulated environment (desirable);
  • The ability to work under pressure and to meet deadlines whilst maintaining a seamless service;
  • Demonstrable experience working with Microsoft Office products (365, Outlook, Teams, Excel, Word)


If this sounds like you and you want to join a thriving team hit the apply button below for consideration


Our Benefits - What We Can Offer You

  • 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
  • Generous and flexible pension schemes.
  • Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
  • Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.


We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.


We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.


Additional Information

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.


We carry out pre-employment screening to establish your eligibility to work in the UK, criminal record and financial checks ­with our trusted 3rd parties.


The employment screening process will fully comply with Data Protection and other applicable laws.


Irwin Mitchell LLP is an equal opportunity employer.