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Job title: Hardware Administrator

Location: Bolton Head Office

Salary: £24,500 per annum

Hours: 37.5 hrs per week, Monday to Friday

Contract: Permanent

We have an exciting opportunity to join our IT Hardware team as a Hardware Administrator. The role will be based at our Bolton office and be part of a high performing wider IT team.

About the role:

The role will provide administrative support within the Hardware Engineering Team with a focus on supporting the team with starter and leaver processing, allocation of hardware, IT stock control and initial hardware triage.

Responsibilities:

Your duties will include:

• Administration support to the hardware team
• Creation of accounts and ensuring provision of appropriate equipment such as laptops and phones.
• Managing requests and handling escalations and priorities accordingly.
• Working with 3rd parties to arrange for warranty repairs.
• Managing the booking in process for returned equipment

Requirements:

• Knowledge of TopDesk ticket system or similar (Desirable)
• Proficient in Microsoft Excel, Word (essential)
• Technically proficient (essential)
• Strong Organization Skills (Essential)
• Microsoft 365 experience (preferred)

Why join Outcomes First Group?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

• Life Assurance
• Pension scheme with options to increase your contributions

“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks

And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

• A wide range of health, wellbeing, and insurance benefits
• 100’s of discount options valid in the UK and abroad
• Cycle to Work Schemes
• Electric Car Purchase Scheme
• Critical illness cover

And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

We are proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.