Infrastructure Engineer

Randalls Way, Leatherhead KT22 7TW, UK Req #111

08 April 2024

Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

• Over 600 staff (plans to double in size over the next 5 years)
• Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London or Manchester
• Winners of an array of industry awards
• Sunday Times Top 100 Best Places to Work
• Excellent training and career prospects offered
• Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
• Supporters of 85+ charities with strong commitment to diversity and sustainability

POSITION DETAILS:

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To provide high-quality network and server infrastructure, including on-premises and cloud solutions, to support Bytes Software Services staff. Ensuring all internal systems are functioning as expected both onsite and at remote locations with the minimum of disruption to users working environment.

• Responding to the Infrastructure ticket queue in FreshService
• Monitoring and responding to enterprise infrastructure issues
• Server/network hardware builds, configuration and installation
• Creation and management of Citrix Releases
• Pro-active maintenance of servers, including software and firmware patching
• Creation and execution of change requests
• Point of escalation for other teams within Systems Support
• Provide consistently professional and high-quality interface between Systems Support and its customers
• Liaising with external resources (suppliers / manufacturers / support providers)
• Other task as provided by your manager

OPPORTUNITIES

• Join a rapidly growing business with scope for career development
• Help shape and steer our infrastructure as we expand
• Exposure to a large variety of solutions such as Cloudflare, Microsoft Azure, NetApp, SCCM, vSphere/Tanzu Kubernetes Grid
• Take part in project led work, with the opportunity to lead elements of the project
• Maintain infrastructure information and documentation for the team

WIDER TEAM NETWORK

Internal

• All Bytes staff

External

• Manufacturers, Suppliers, and third-party support companies

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Firewall – Checkpoint/pfSense, Cloudflare, NetScaler
• Email/Messaging – Microsoft Exchange/ExchangeOnline, Mimecast, Microsoft Teams

ESSENTIAL

Additional Knowledge

• Virtual Desktop – Citrix VDI
• Management Tools – Microsoft SCCM
• Databases – SQL Server, MySQL/MariaDB
• Monitoring – ActiveXperts, DarkTrace, PRTG

DESIRABLE

Skills

• Ability to work under own initiative
• Ability to follow written and verbal instructions
• Ability to work to strict deadlines
• Ability to provide training to other team members, and other employees
• Ambitious and willing to work towards specialisation in corporate systems
• Excellent communication and interpersonal skills
• Good documentation skills including Visio drawings
• Previous experience in IT Infrastructure/support and fault finding
• Current valid driving license

ESSENTIAL

Qualities

• Articulate, literate, presentable, customer facing and technically astute
• Self-motivated, enthusiastic and willing to learn
• Punctuality and good time keeping are essential to this role
• Team player

ESSENTIAL

Training provision

• Necessary training on products and applications where required
• Bytes Software Services Ltd provide a full induction programme to assist in integration to the organisation. The individual will also be expected to attend training courses and take exams to assist with keeping up the business’ vendor accreditations

ADDITIONAL INFORMATION

• Based at Bytes Software Service head office in Leatherhead. Occasional visits to other company offices may be required. Occasional out-of-hours work may be required