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Senior Account Manager, Social Media
4 months ago
Submit your CV and any additional required information after you have read this description by clicking on the application button.
This will be a 12 month FTC with the possibility of an extension or going perm.
The Client Services team at 1000heads is the engine that keeps all of our accounts powered. Our business is understanding what our clients need and delivering the solutions to help them get there. We do this via our extensive knowledge of sectors and business drivers, a potent blend of strategic and creative thinking, and exceptional organisation and project management skills.
To be part of the Client Services team at 1000heads you must be a passionate, details-loving communications expert, driven by the need to make things work. Your chance to work with amazing global clients such as The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations.
Role
To manage and grow accounts through strong interpersonal skills, the development of innovative creative ideas and excellent organisation
Consistently developing innovative and creative ideas and solutions for client campaigns
Building relationships with (senior) clients; listen and understand individual client requirements and consistently meeting if not exceeding their expectations;
Developing a clear understanding of your clients' brand(s), category and customers
Leading a team to deliver effective Social strategies for a range of clients and/or projects
Leading and owning insights and monitoring projects, ensuring insights are integrated with creative and strategy development
Working with the Creative and Engagement Strategy Directors to innovate and develop the strategic offering at 1000heads
Monitoring and understanding your clients' markets; be aware of market issues and competitive activity
Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary
Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client
Working with Project Planners to develop effective project plans and project specification documents
Producing accurate costs estimates, and ensuring they are signed off by Account Director and the client before work proceeds
Ensuring all billing is completed on time
Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
Assisting with the production of client reviews with senior clients
Overseeing and owning the overall quality of the final deliverables on projects that you manage
Ensuring your Account Director and / or Creative Director signs off all briefs and attends important project meetings
Maintaining a central file of essential client information
Requirements
Experience account handling, creative development or client facing project management experience
Delivering digital & social campaigns
Cross market campaign activation
Line management experience
Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget
The ability to analyse and resolve problems quickly and effectively
Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity
Must have strong listening skills
Have an understanding of social media and its impact on brand
Excellent organisational and time management skills
The ability to work under pressure whilst keeping an eye for detail
Excellent written and verbal communication skills
Proficient in using Microsoft Office, in particular Word, Excel & PowerPoint
About 1000heads
1000heads is a Social Transformation company.
We combine expertise in data & analytics, strategy, technology and creativity to help the world's best businesses build Social Age brands. 1000heads delivers social-first insight, consultancy, and creative services to clients around the world including The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations.
We have offices around the world in London, Berlin, New York, LA, Miami, Sydney and Melbourne.
1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.
For more information on 1000heads, visit www.1000heads.com.
Benefits
Additional holiday day for each year of service, up to 25 days
Additional festive shutdown period between Christmas and New Years period
Subsidised gym membership
Private Medical Cover
Company Pension Scheme
Personal development fund
Cycle to work scheme
Regular company socials/away days, free Monday breakfasts and Friday drinks
Flexible working, hybrid 1-2 office days per week
Plus other cool perks
