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Complaints Handler

4 months ago

London, United Kingdom Next Employment Ltd Full time

A leading global Insurance firm based in the city of London are currently seeking a self-motivated, confident and highly capable Complaints Handler to start asap until approximately October 2024 within a temporary ongoing capacity.


The ability to educate and liaise effectively with different stakeholders and third parties will be essential to the successful completion of this role.


Flexibility for this role will be vital too as there are often tight deadlines and this role will compliment an individual who likes working to a fast pace and accurate manner.


Key responsibilities for this role will include:


•Managing referrals/questions/chasers from the financial ombudsman service (FOS)

•To coordinate all ombudsman cases with their partners

•To decide if the complaint has been handled fairly and reasonably, in line with the approach of the FOS

•Where a shortfall is noticed, to agree and educate our partner to persuade them to make a proactive settlement

•To communicate settlements to the FOS, persuading them and the customer that it is fair and reasonable

•To discuss cases with our colleagues and partners, guiding them to fair and reasonable outcomes

•To carry out the administration surrounding these exercises, as well as other administration for the complaints function


Skills/experience essential for this role will include:


  • Ability to work under pressure with extremely tight deadlines
  • Experience of handling motor – and home – insurance complaints
  • A sound working knowledge of CIDRA, the Insurance Act 2015, and the Marine Insurance Act 1906
  • To know the FOS process
  • Ability to write and speak persuasively and empathetically, and to teach others how to do the same


If this role sounds of firm interest to you and you have the necessary skills and knowledge to complete this role with ease and accuracy then please submit your CV and contact details to us today