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2nd Line IT Support Technician

2 months ago

Kidlington, United Kingdom MARS Recruitment Full time

2nd Line IT Support Technician | Kidlington | £30,000pa - £32,000pa plus benefits:



Before applying for this role, please read the following information about this opportunity found below.


A leading Managed Services Provider based on the outskirts of Oxford (near Kidlington) is looking to recruit a 2nd Line IT Support Technician to work in their client’s stunning rural office location. As part of a team of dedicated technicians, you’ll be providing 2nd Line Support to over 1000-1250 users covering cutting edge hardware, software and infrastructure technologies.



The role:

The 2nd Line IT Support Technician will provide support to a diverse group of onsite and off-site users. You will be part of a team based at our client’s stunning location, a barn conversation in the Countryside, with some occasional travel to other client sites. You will troubleshoot desktop, telephony, network, and printing errors, investigate software issues, and carry out daily checks. You will also ensure that the computers you are responsible for are complaint with Cyber Essential Plus whilst also following ISO 27001 policies. You will support and install hardware, software, and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure-based technology.



About you:

The successful 2nd Line IT Support Technician will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You’ll possess a logical approach to problem solving and will already be experienced in a similar role.



Essential skills:

  • Minimum 1-year experience in a similar role
  • Fantastic user management soft skills
  • Windows 10, MS Server 2019/2022, MS Office 365
  • Active Directory/Entra ID & Group Policy administration
  • IP networking & telephony, DNS, DHCP
  • Server, network and desktop hardware.



Desirable skills:

  • SCCM
  • Mobile device support
  • Sophos AV & Encryption administration
  • Arcserve Backup Solutions
  • Intune
  • Windows 11
  • Splashtop or other remote-control software



Desirable qualifications:

Any of the following: ITIL Foundation, Microsoft certifications, CompTIA A+



What’s in it for you?

  • Competitive salary, £30k - £32k depending on experience
  • Stunning office location in rural Oxfordshire
  • Part of a well-established team of technicians in a relaxed environment
  • 23 days’ holiday per year, increasing with service - plus bank holidays and an extra day for your birthday.
  • Holiday purchase scheme
  • Pension scheme
  • On-site parking
  • Free tea & coffee



If you want to make a move into a more technical environment then I highly recommend that you apply to this role.



MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven’t heard back in this time your application has been unsuccessful at this time.



MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).