Program Director

Zilliant powers intelligent B2B commerce with our industry-leading price optimization and sales guidance software. Our data science, cloud-native software, and passion for customer success deliver the highest ROI, fastest time to value, and highest customer satisfaction. If you’re ready to make an impact at a growing company that values the time, input, and effort of each of its employees, we’re eager to connect with you

Zilliant is looking for an experienced Program Director to join our Professional Services team. As a Program Director, you will play a pivotal role in overseeing successful execution of complex pricing programs, making key decisions to ensure the program remains on track, and proactively intervening to address challenges. Your successful delivery will be demonstrated by your ability to effectively manage issues, conflicts, priorities, communications, and resources. You will be expected to collaborate positively with the full range of stakeholders, including C-Level customer executives, senior business owners, and business change manager(s). You will be responsible for managing the end-to-end program lifecycle, ensuring successful delivery, client satisfaction, and team collaboration. This is an exciting and demanding opportunity, reporting directly to the VP, Solutions Delivery.

What You’ll Do:

Program Leadership and Client Engagement:

• Take ownership of multiple concurrent professional services programs and large projects, providing strategic direction and oversight from initiation to completion. Ensure alignment of program objectives with overall business goals and client expectations, and proactively own and resolve risks and issues
• Cultivate strong relationships with clients, acting as the primary point of contact for program-related discussions and escalations.
• Collaborate with clients to understand their unique needs and objectives, ensuring our services exceed expectations.

Project Planning and Execution:

• Monitor and report on project progress, addressing any issues or risks proactively to maintain project timelines and budget.
• Implement and enforce quality assurance processes to guarantee the highest standards of service delivery.
• Provide accurate and timely financial reporting to internal stakeholders and clients.

Who You Are:

• A superior communicator with proven client facilitation skills, whether meeting virtually, or via in person
• Analytical and proactive, you identify risks early and act swiftly to address them
• A dynamic problem solver who can lead with charisma and conviction able to delegate tasks and lead diverse teams, whilst owning the overall delivery
• A multi-tasker, who can simultaneously manage multiple projects whilst building trusted relationships with our customers.

What You’ll Need:

• 10+ years of experience in project and program management within the professional services industry.
• Proven track record of successfully delivering complex programs on time and within budget.
• Strong interpersonal and communication skills with the ability to build and maintain client relationships.
• Proficiency in project management tools and methodologies.
• Must have excellent written, verbal and interpersonal communication skills
• Experience in pricing is an advantage, as is Salesforce delivery experience, including integrations

What You’ll Enjoy:

• Generous Paid Time Off (PTO) policy to ensure a solid work/life balance
• Monthly Zilliant Zen Days to rest and recharge
• Comprehensive parental leave to provide time to bond with new family members
• Volunteer Time Off (VTO) policy to give back and contribute to your local community
• Remote or Hybrid work schedule, depending on team and personal preferences
• The financial and strategic backing of Madison Dearborn Partners (MDP)