IT Apprenticeship

Calling all aspiring IT Technicians Baltic Apprenticeships are thrilled to be partnering with a leading IT consultancy for their next IT enthusiast to join their growing team

Experienced with over 50 years of IT industry knowledge, The client not only offers its customers the highest quality of service but also its staff. As an Apprentice, you will be working side by side with your mentor that is passionate to develop your skills and mold you into the businesss next IT Expert. They have a wealth of experience with kick-starting apprentices' careers in the past, knowing exactly what it take to support and guide you throughout your programme.

Throughout your time as an apprentice, you will have a wide range of exciting duties that will ensure you are learning new skills that will allow you to keep updated with forever-changing technology. These duties will include the opportunity to working on the IT helpdesk on issues with Microsoft PC's, Apple Products, Microsoft 365, software issues and so much more to enhance your skills to reach your true potential

If you are passionate to get your foot in the door with a team that is dedicated to your own progression throughout the Apprenticeship and beyond. Look no further, this is the perfect role for you

A Typical Day in the Job:

• To deliver high quality support services to users of all levels and abilities on a variety of IT issues including Microsoft Windows PCs, Apple products, Microsoft 365, Cyber security mobile devices and associated software.
• Answering all calls that come into the support phone line and creating tickets based on these and acquiring information from clients to pass this on or teach and complete these yourself.
• Installation of 3rd party software.
• Basic administration on 3rd party accounts like password resets and setting policies.
• Escalations of any issues coming through on the ticketing system.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Salary - £15,000
• Monday Friday 8:30 AM 5:30 PM
• 20 Days Annual Leave + Bank Holidays
• Additional Holiday per year of service Maximum 5 days
• Company van whilst at work
• Pension scheme
• Annual Christmas Party
• Free tea & coffee
• Coffee shop in the office building

Desired Qualities, Skills and Knowledge:

• Customer Service Skills
• Comfortable talking on the phone to customers
• Interest in IT/ IT Hobbyist
• Motivated and willing to learn
• Grade 4/C in Maths and Grade 5/C in English GCSE

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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