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Client Delivery Manager

1 month ago

Poole, United Kingdom Darwin Full time

Job Title: Client Delivery Manager


Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Location: Remote/Hybrid/In-Office (If Poole/Bournemouth based)

Employment Type: Full-Time/Part-Time/Freelance

Salary: Starting at 33k DOE

About Us:

Darwin is a full-service digital marketing agency based in Poole with a team based in the UK and Europe. Our focus is on high-quality work, lasting relationships, and honest, transparent communication.

Although the Darwin team is small, we’re a passionate, highly capable bunch. We’re subject matter experts who produce exceptional work, time after time. We place a real cultural emphasis on wellbeing and sustainability, too.

Due to an influx of new clients, we’re currently looking to welcome a motivated, experienced Project Manager to our growing team to help manage multiple ongoing projects and help us to continually drive success for our clients.

Responsibilities:

  • Oversee and manage a diverse range of digital marketing projects, including long-term SEO and content marketing retainers, one-off web development projects, social media campaigns, and PPC.
  • Coordinate and communicate with internal teams and external clients to ensure timely and successful delivery of projects.
  • Utilise project management software to track project progress, manage resources, and ensure deadlines are met.
  • Generate comprehensive reports, pulling insights from Paymo and other tools, to review project outcomes, measure effectiveness, and identify areas for improvement.
  • Conduct regular team meetings to discuss progress, address challenges, and plan future activities.
  • Monitor team productivity and allocate resources efficiently to ensure optimal performance and client satisfaction.
  • Stay updated on industry trends and best practices to continuously improve our project management processes and standards.
  • Provide exceptional client service, acting as the main point of contact for project-related queries and updates.

Qualifications:

  • Ideally 3+ year(s) of experience as a project manager in an agency environment
  • Experience creating gantt charts and running project stand ups & retrospectives
  • Proven experience as a project manager in a digital marketing agency.
  • Strong familiarity with project management tools, specifically Paymo, and the ability to quickly adapt to new software.
  • Excellent organisational and time-management skills, with the ability to handle multiple projects simultaneously and meet tight deadlines.
  • Strong analytical skills, with the ability to extract meaningful insights from data and reports.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with team members, clients, and stakeholders.
  • Knowledge of digital marketing services including SEO, PPC, social media, content marketing, and web development.
  • Proactive, problem-solving attitude with the ability to work independently and as part of a team.
  • Willingness to learn, adapt, and contribute to the agency's growth and success.

What benefits can Darwin offer you?

  • 25 days holiday + bank holidays (FTE)
  • Health insurance (FTE)
  • Pension scheme (FTE)
  • A transparent and respectful working environment
  • Remote or office-based working in Poole
  • Flexitime
  • Training budget for courses and accreditations
  • No-questions-asked mental health days
  • Annual team trip
  • Quarterly in-person meets with the remote team members

How to Apply:

Interested candidates should submit a CV, a cover letter outlining their relevant experience and why they are the perfect fit for Darwin, and any supporting documents or work samples.

Please send your application to matt@wearedarwin.co.uk

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