SRE Production Support Engineer

3 weeks ago

London, United Kingdom Milestone Technologies, Inc. Full time
Job Description

Overview:

Are you passionate about ensuring a great customer experience behind the scenes?

This role will be predominately operational, focused on improving & supporting front-line SRE operations. The focus will centre on operational readiness, resiliency & quality standards. In addition, there will be the opportunity to contribute & define exciting but scalable reliability engineering projects.


*The role is based in London UK and the current expectation is for the resource to work three days in the Battersea office with flexible days on Monday/Friday.


For this contractor position, you will:

  • Triage, troubleshoot & resolve front-line production support alerts and tickets.
  • Monitor high-traffic systems responsible for operations, including applications, containers, middleware, physical hardware & databases.
  • Have a systematic, test and measure approach to continually improving operations & monitoring.
  • Understand Web Service APIs, Internet architecture, & common client-server technology stacks.
  • Provide a high level of customer experience to our internal and external stakeholders.
  • Work closely with third parties, interacting with many of our partners to resolve platform issues.
  • Be a confident communicator, leading telephone or video calls with internal teams & external partners.
  • Support new projects when launched.
  • Have previous production or application support experience, preferably with large-scale distributed systems.


The ideal candidate will have the following:

  • Proficiency in handling incident management & problem management at an application support level.
  • Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a fast-paced environment.
  • Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.)
  • Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker, etc.)
  • Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc.
  • Understanding of KPIs, metrics and SLOs.
  • Experience automating manual tasks.
  • Knowledge of version control tools such as Git.
  • Familiarity with iOS, macOS, WatchOS and iPadOS.
  • An exceptionally high level of attention to detail.
  • Self-motivated, proactive, and able to work independently and as part of a team.
  • Effective verbal and written communication skills.
  • Most importantly, a passion for ensuring our customers and stakeholders always get the best possible experience.


Competencies:

Well organised, learning on the fly, self-development, problem-solving, functional/technical skills.

Prior experience as an SRE, System Administrator, Application Support, or similar role.

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