Managed IT Tier 2 Engineer

4 weeks ago

West Midlands, United Kingdom Intercity Technology Limited Full time
Are you passionate about IT? Thrive off providing excellent customer service? Want to join a company with genuine career progression prospects?

We are seeking a highly skilled and motivated Tier 2 Engineer to join our Managed IT Function within our Managed Service Provider (MSP) company. As a Tier 2 Engineer, you will play a crucial role in providing technical support and expertise to our clients. Your responsibilities will include troubleshooting and resolving IT issues on desktop and server estates, and ensuring the overall stability and performance of our clients' IT infrastructure.

As a Tier 2 Engineer, you will be responsible for:
  • Offer technical assistance and troubleshooting for incidents and service requests, ensuring prompt resolution and minimizing impact on client operations.
  • Proactively monitor clients' IT systems and applications to identify and resolve potential issues, ensuring maximum uptime and efficiency. Perform regular maintenance tasks, including patching, updates, and performance tuning.
  • Conduct in-depth analysis of complex IT problems, identifying root causes and developing effective solutions. Document troubleshooting steps and resolutions for future reference.
  • Adhere to established incident and change management processes, ensuring accurate logging, tracking, and resolution of incidents. Participate in change management activities, including reviewing and implementing changes to clients' environments.
  • Collaborate with colleagues, including Tier 1 and Tier 3 engineers, to resolve complex technical challenges and share knowledge across the team. Provide guidance and mentorship to junior team members as needed.
  • Follow established security protocols and best practices to ensure the confidentiality, integrity, and availability of clients' data and systems. Stay updated on the latest security threats and vulnerabilities, implementing appropriate measures to mitigate risks.

Key Skills and Experience:
  • Minimum of 3 years of experience in a similar role, preferably within a Managed Service Provider environment.
  • Proven expertise in troubleshooting complex IT issues across multiple technology domains, including but not limited to desktops, servers and security.
  • Familiarity with ITIL processes
  • Experience with monitoring and management tools such as Ninjaone, SolarWinds, or similar
  • Proficient in a wide range of operating systems (e.g., Windows Desktop and Server Editions)
  • Experience with cloud platforms and services, especially Microsoft Modern Workplace
  • Experience with the Microsoft server stack of software, eg. Windows Server, Active Directory, DNS/DHCP and related services.

What we can offer you:
  • 23 days holiday and a day off for your birthday (plus 8 days holiday in lieu of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days
  • Annual pay review
  • Holiday Buy Scheme
  • All-company bonus scheme
  • Death in service cover
  • Employee assistance programme
  • Company pension
  • Active social calendar
  • Strong focus on advancing our people

If you feel you have the skills and experience to become our new Tier 2 Engineer, then please click apply for this job today.

About The Company

Intercity Technology provides reliable and secure technologies in communications, cloud and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far:
  • Customer Net Promoter Score of +85
  • Gold Award Investors in People Accreditation
  • 3-star World Class Best Companies accreditation, and for 2022 and 2023:
  • The no. 1 best telecoms company to work for
  • The 9th best company to work for in the Midlands
  • The 34thbest large company to work for in the UK
  • Platinum Eco Vadis rating

We select candidates with the right skills, experience and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to preemployment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications.?We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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