Current jobs related to ITSM Consultant - London - Pantheon

  • Itsm Consultant

    3 months ago

    London, United Kingdom Computappoint Ltd. Full time

    **IT Service Management - ITSM Consultant** - **Location**: Central London - **Hybrid Model**: Between 1-3 days p/w in office (will vary per week) - **Contract Length**: 5-months - **IR35 Status**: Inside **About the Role**: My client, one of the UK's leading consultancies are seeking a seasoned ITSM consultant to provide their expertise throughout a...

  • ITSM Functional Consultant

    2 days ago

    London, Greater London, United Kingdom FalconSmartIT Full time

    Job Title: ITSM Functional ConsultantFalconSmartIT is seeking a highly skilled ITSM Functional Consultant to join our team. As an ITSM Functional Consultant, you will be responsible for providing functional consulting in ITSM space to implement various ITIL processes utilizing tools like ServiceNow.Key Responsibilities:Implement and standardize ITSM, ITOM,...

  • ITSM Functional Consultant

    2 days ago

    London, Greater London, United Kingdom FalconSmartIT Full time

    Job Title: ITSM Functional ConsultantFalconSmartIT is seeking a highly skilled ITSM Functional Consultant to join our team. As an ITSM Functional Consultant, you will be responsible for providing functional consulting in ITSM space to implement various ITIL processes utilizing tools like ServiceNow.Key Responsibilities:Implement and standardize ITSM, ITOM,...

  • ITSM Functional Consultant

    1 week ago

    London, Greater London, United Kingdom FalconSmartIT Full time

    {"h1": "Senior ITSM Functional Consultant", "p": "At FalconSmartIT, we are seeking a highly skilled Senior ITSM Functional Consultant to join our team. As a key member of our IT service management team, you will be responsible for providing functional consulting in ITSM space to implement various ITIL processes utilizing tools like ServiceNow.Your primary...

  • ITSM Functional Consultant

    1 week ago

    London, Greater London, United Kingdom FalconSmartIT Full time

    {"h1": "Senior ITSM Functional Consultant", "p": "At FalconSmartIT, we are seeking a highly skilled Senior ITSM Functional Consultant to join our team. As a key member of our IT service management team, you will be responsible for providing functional consulting in ITSM space to implement various ITIL processes utilizing tools like ServiceNow.Your primary...

  • Itsm Functional Consultant

    3 months ago

    London, United Kingdom FalconSmartIT Full time

    Job Title**: ITSM Functional Consultant** Job Type**:Contract \ Permanent** Job Location**: London, UK** **ESM Senior Functional Consultant** - **Role Overview** Senior ITSM Functional Consultant, a self-driven individual who would be responsible for providing functional consulting in ITSM space to implement various ITIL® processes utilizing tools like...

  • ITSM Functional Consultant

    4 months ago

    London, United Kingdom FalconSmartIT Full time

    Job Title: ITSM Functional Consultant Job Type: Contract \ Permanent Job Location: London , UK Job Description: ESM Senior Functional Consultant Role Overview Senior ITSM Functional Consultant, a self-driven individual who would be responsible for providing functional consulting in ITSM space to implement various ITIL® processes utilizing tools like...

  • Senior Consultant

    3 weeks ago

    London, United Kingdom Computappoint Full time

    ITSM Consultant - £77k (SACM / CMDB / Asset control) - London - 2-3 days onsite per week (Portsmouth or London Locations) Key Skills: ITIL, ITSM, Knowledge of infrastructure technologies, CMDB setup, leading CAB review meetings. You will be responsible for developing and owning the relationships between the Change and Asset & Configuration Management team...

  • ITSM Consultant

    1 week ago

    London, Greater London, United Kingdom Computappoint Full time

    IT Service Management OpportunityComputappoint Limited is seeking a highly motivated and skilled ITSM professional to join their team. As a Change and Configuration Manager, you will be responsible for developing and owning the relationships between the Change and Asset & Configuration Management team and the Service owners.Key Responsibilities:Administering...

  • ITSM Consultant

    1 week ago

    London, Greater London, United Kingdom Computappoint Full time

    IT Service Management OpportunityComputappoint Limited is seeking a highly motivated and skilled ITSM professional to join their team. As a Change and Configuration Manager, you will be responsible for developing and owning the relationships between the Change and Asset & Configuration Management team and the Service owners.Key Responsibilities:Administering...

  • Itsm Consultant

    4 months ago

    London, United Kingdom Axiom Software Solutions Full time

    **Job Description**: Key Responsibilities - Conducting an audit of the current Service Now implementation - Establishing IT asset management procedures - Defining the difference between IT hardware and software assets - Creating customized solutions for DWS - Developing governance heat maps - Drafting IT asset management policies - Creating implementation...

  • ServiceNow ITSM Specialist

    2 weeks ago

    London, Greater London, United Kingdom Alexander Ash Consulting Full time

    Job Title: 2-years ServiceNow SME in ITBM, ITSM and ITOM contractJob Description:Transformative Opportunity for ServiceNow Experts in a Major Government IT ProjectWe're seeking experienced ServiceNow Consultants specializing in ITOM, ITSM, and ITBM to join a high-impact, 2-year government IT transformation project in the UK. This project will revolutionize...

  • Senior ITSM Consultant

    2 weeks ago

    London, Greater London, United Kingdom FalconSmartIT Full time

    Job Title: ITSM Functional ConsultantJob Type: Contract or PermanentJob Location: Remote or On-SiteJob Description:Role Overview:FalconSmartIT is seeking a highly skilled ITSM Functional Consultant to join our team. As a Senior ITSM Consultant, you will be responsible for providing functional consulting in ITSM space to implement various ITIL processes...

  • Senior ITSM Consultant

    2 weeks ago

    London, Greater London, United Kingdom FalconSmartIT Full time

    Job Title: ITSM Functional ConsultantJob Type: Contract or PermanentJob Location: Remote or On-SiteJob Description:Role Overview:FalconSmartIT is seeking a highly skilled ITSM Functional Consultant to join our team. As a Senior ITSM Consultant, you will be responsible for providing functional consulting in ITSM space to implement various ITIL processes...

  • Itsm Senior Functional Consultant

    3 months ago

    London, United Kingdom smartedgesolutions Full time

    **Essential Requirements**: - BE/B. Tech (minimum), MBA (IT/Operations) is preferred - Minimum IT experience required is 10+ years out of which at least 6-8 years in ITIL® process functional consulting domain or ITIL® Process owner/manager experience - Hands-on work experience on at least one Service Management tools like ServiceNow, Summit, Cherwell, BMC...

  • Technical Lead for ITSM and ITOM

    2 weeks ago

    London, Greater London, United Kingdom Linking Humans Full time

    Job DescriptionWe are seeking a highly skilled and experienced Technical Lead to join our team at Linking Humans. As a Lead ServiceNow Technical Consultant, you will play a key role in leading the design, development, and implementation of IT Service Management (ITSM) and IT Operations Management (ITOM) solutions.Key Responsibilities:ITSM and ITOM Solution...

  • Technical Lead for ITSM and ITOM

    2 weeks ago

    London, Greater London, United Kingdom Linking Humans Full time

    Job DescriptionWe are seeking a highly skilled and experienced Technical Lead to join our team at Linking Humans. As a Lead ServiceNow Technical Consultant, you will play a key role in leading the design, development, and implementation of IT Service Management (ITSM) and IT Operations Management (ITOM) solutions.Key Responsibilities:ITSM and ITOM Solution...

  • ITSM Process Specialist

    1 month ago

    London, Greater London, United Kingdom FalconSmartIT Full time

    Company: FalconSmartITJob Title: ITSM Functional ConsultantJob Type: Contract / PermanentLocation: London, UKOverview:FalconSmartIT is in search of a proficient ITSM Functional Consultant to enhance our operations. In this role, you will focus on the implementation, standardization, and enhancement of IT Service Management processes within extensive client...

  • Junior Itsm Consultant

    4 months ago

    London, United Kingdom CloudStratex Full time

    CloudStratex (CSX), A Brillio company, is the Sunday Times fastest growing privately owned British tech company that helps Enterprise clients effectively leverage next generation IT services and accelerate towards self-sufficiency. We do this by providing client-side incubation support with ready-made out-of-the box capability supported by smart,...

  • Senior ServiceNow Consultant for ITOM, ITSM, and ITBM

    2 weeks ago

    London Area, United Kingdom Alexander Ash Consulting Full time

    Job DescriptionJob Title: ServiceNow Expert for Government IT TransformationJob Type: ContractLocation: Remote (with occasional on-site meetings in London)Duration: 2 yearsJob Summary:We are seeking an experienced ServiceNow consultant to join our team at Alexander Ash Consulting. As a ServiceNow expert, you will play a key role in the implementation of...

ITSM Consultant

4 months ago

London, United Kingdom Pantheon Full time

Purpose of Position


Find out if this opportunity is a good fit by reading all of the information that follows below.

An exciting opportunity has arisen for an experienced ITSM Consultant to join Pantheon’s Technology Operation Team to support specifically on an ongoing DORA project.

We are currently on a journey to make sure that we are compliant with the recently released DORA regulations. The purpose of this role is therefore to rewrite existing policies and write new ones where required to ensure Pantheon is compliant from day one of the legislation going live. Pantheon have already completed gap analysis and have a well define workstream. Strong experience in iTIL and ISO27001 are needed.

Furthermore, the candidate will have strong stakeholder management skills and ability to work independently with technical and non-technical stakeholders at all levels of seniority.

The position will report to the Head of Technology Operations within Pantheon’s Technology Department. They will be supported with the relevant materials and processes that Pantheon have developed.

Key Responsibilities

The ITSM Consultant is expected to assume the following key responsibilities plus any other reasonable duties as required:

  • Develop a clear understanding of the project, including objectives, scope and success criteria; proactively obtain any clarifications where necessary.
  • Write new policies and update existing ones where required, to uphold growing regulatory demands while remaining cognisant of Pantheon’s operating model both as a business and in Technology.
  • Elicit and document end-to-end technology process flows, controls based on policies as well as evidence collection processes at the appropriate level of detail.
  • Establish relationships with key stakeholders and subject matter experts.
  • Uphold architecture standards for documenting and maintaining business process flows and related artefacts.
  • Work with Technology, Risk and external suppliers where required.
  • Ensure successful adoption of business and Technology changes within the business community by maintaining engagement with the user base, enabling training and support as required.
  • Provide periodic progress reporting as required.

Knowledge and Experience Required

Functional

  • Very strong knowledge of and experience of iTIL and ISO27001.
  • Knowledge and experience of working on audit compliance change projects.
  • Experience working on audit related projects.
  • Ability to elicit and document detailed business requirements including provision of rationale and relevant context.
  • Ability to elicit and documenting end-to-end business process flows at all levels, alongside being well versed with Microsoft Visio for production of process maps.
  • Ability to work in a systematic, coherent and objective manner, demonstrating rigorous evaluation skills to arrive at an optimal solution.
  • Adept at queries, report writing and presenting findings.
  • Experience of waterfall and agile project life cycles within a structured environment.
  • Strong track record of successful delivery against project objectives and delivering fit for purpose solutions.
  • Consistently own and drive through issues to a successful conclusion with the respective teams in a timely manner.

Stakeholder Management

  • Lucid and structured communication tailored to the audience.
  • Experience in independently running workshops with both business as well as technical stakeholders to elicit business processes and requirements, review analysis and validate documented projects artefacts.
  • Ability to develop and execute stakeholder engagement strategies, build strong rapport, constructively challenge stakeholder assumptions and mediate between conflicting requirements ensuring consensus.
  • Ability to communicate complex solutions to stakeholders, both technical as well as non-technical in a clear and succinct manner.
  • Ability to communicate rationale behind business processes and bring business teams/stakeholders and senior partners to align and concur.
  • Exposure to working with external third-party vendors.

The following is desirable, but not essential

  • Knowledge of Private Equity.
  • DORA Exposure.
  • iTIL certifications.
  • Understanding of business architecture.
  • Understanding of Risk Frameworks.