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Information Technology Support Analyst

2 months ago

Watford, United Kingdom Enra Specialist Finance Full time

Act as a single point of contact for phone calls, emails and tickets from staff regarding IT issues and queries.


Do you have the skills to fill this role Read the complete details below, and make your application today.

Key Accountabilities

  • 1st line support - troubleshooting of IT related problems from software to hardware, such as Laptops, mobiles and Printers.
  • Administer Active Directory- Creating user accounts, reset passwords, create groups.
  • Maintaining an Asset Database and track changes.
  • Troubleshoot basic network issues.
  • Escalate unresolved issues to senior members of the team.
  • To maintain a high degree of customer service for all support queries
  • To arrange for external technical support where problems cannot be resolved in house

Skills & Competencies

  • Excellent communication skills and telephone manner
  • Excellent organisational skills

Knowledge & Qualifications

  • Windows and Mac Operating Systems support
  • Microsoft Office Suite
  • User & Security Group Active Directory administration

Personal Attributes

  • Self-motivated, proactive, independent thinker, with a “can do” mentality.
  • Team Player
  • Excellent communication skills.