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Spa Receptionist

4 weeks ago

Skipton, United Kingdom The Coniston Hotel Country Estate & Spa Full time
Job Ref: CON1089

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Branch: The Coniston Hotel Country Estate Spa
Location: The Coniston Hotel Country Estate Spa, Skipton
Salary/Benefits: £11.45 per hour plus tips
Contract type: Permanent
Hours: Part Time
Hours per week: 24
Posted date: 07/05/2024
Closing date: 09/06/2024

All applicants must be able to provide evidence of their Right to Work in the UK.

Must have valid UK Driving Licence and vehicle to commute due to hours and location

Hours - 24 hours

Shift Pattern - 06.00am -14.00pm / 10.00pm until 18.00pm

Employee Benefits - What we offer you

We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include:

Pay increase following successful probationary period
Meals on Duty
30 Minute Paid Breaks
28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service.
NEST pension scheme for all eligible employees.
FREE Hospitality Action Employee Assistance Programme for all employees providing a range of specialist support services.
Ongoing development, training and opportunities to progress.
Gratuities and service charge paid on a monthly basis (up to £2,500.00 per annum)
Regular rewards and recognition with monthly, annual and long service awards.
Preferential membership fees for our award-winning Nàdarra Spa.
20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop Spa Retail (excluding sale items), Food Beverage and Hotel Celebrations (excluding weddings), as well as £75.00 Bedroom Rate (room only) for you or your family to enjoy.
Uniform provided for guest-facing roles.
FREE on-site parking.

Role Overview

The main aim of this role is to provide a warm and welcoming experience to guests arriving at the hotel, through-out their experience, until check-out. Enhancing the customer experience by supporting the Spa Reception Memebership Manager at all times with ideas about how to continuously improve the service we deliver. Key to the role is communicating all amendments to the operations team in a timely and clear manner.

Reporting to: Spa Reception Membership Manager Spa General Manager

Hourly rate: £11.45 per hour (plus tips)

Main Responsibilities

OPERATIONAL:

Provide exceptional service, ensuring promptness and efficiency.
Know treatments, services, and promotions thoroughly.
Follow operational procedures and appearance standards.
Distribute bookings evenly among staff.
Address member and guest queries promptly.
Maintain accurate client records.
Foster positive relationships within the department.
Ensure equipment functionality and key control.
Report unusual occurrences immediately.
Demonstrate shift flexibility.

FINANCIAL/COMMERCIAL:

Understand pricing, daily budget, and sales strategies.
Enforce cancellation policies and charge treatments accurately.
Document and authorize irregular transactions.
Conduct cashing up and monthly stock takes.
Process payments efficiently.

HUMAN RESOURCE:

Attend induction and company training.
Cultivate positive working relationships.
Adhere to leave SOPs and attend training sessions.
Maintain compliance with dress code and hygiene standards.

SALES AND MARKETING:

Drive sales and achieve daily targets.
Promote special offers and events.
Maintain promotional materials.

IT SYSTEMS:

Ensure data integrity of IT systems.

HEALTH SAFETY/LEGAL:

Maintain equipment and adhere to safe practices.
Follow first aid procedures and report issues.
Attend Health Safety Meetings.

Person Specification

Essential

You genuinely care about the guest and seek to exceed their expectations
Experience of working in a fast paced and system driven environment.
Confident and eloquent when speaking on calls
Have excellent numeral and written skills
Have excellent organizational skills
Passionate about customer service
Enthusiastic and positive outlook
Flexible approach to working hours as business needs dictate
The ability to respond quickly and positively to a range of work situations
A good level of computer literacy (outlook, word, PowerPoint and excel)
At all times portray a professional image by wearing the uniform provided
Has a can-do, will-do attitude

Desirable

Displays a solution based approach to any situation
Previous experience in working in hospitality

#PR2

About Us

The Coniston Hotel Country Estate Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales.

We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 70 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleod’s Bar and a Five-Bubble rated spa, as well as an array of on-site activities such as clay pigeon shooting, 4x4 off-roading, archery, fishing, e-biking and walking.

The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad.

We are also recognised as a leading wedding and private events venue in our region, with a tailor-made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture perfect outside locations.

We prides ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too.

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