Application Support Analyst

3 weeks ago

North West London, United Kingdom Quant Capital Full time

Application Support AnalystApplication Support Analyst
To 55k Plus BensQuant Capital is urgently looking for an Application Support Analyst to join our high profile client.
My Client is a global financial technology (fintech) firm specialising in AML, Fraud, Financial Risk and Big Data Management.
Software Support Analysts regularly use problem-solving, communication, and SQL skills. You will combine knowledge of products with your analytic and technical skills to provide superior assistance and issue resolution to customer inquiries that arise by email or phone.
The Application Support Analyst will be involved in:
Analysis, investigation and trouble-shooting of software and system functionality, integrations, product feature-function and adoption issues
Creation and development of SQL scripts and other custom software processes
Perform simple product installations – providing a pathway into professional services or hosted consulting, pre-sales, engineering, product management and more
Write knowledge-base documentation and assist with expansion of our self-service portal and customer happiness by helping to develop of top-notch training modules and videos
Provide insights that will be used to improve existing solutions and plan those of our next generation
Collaboration with other teams and departments to assist with quicker issue identification and resolution and to provide them with customer insights that aid in development of bug fixes, new product functionality and features
Application Support Analysts Must have:
Degree in Information Technology or Systems, Computer Science, mathematics, science, or related STEM concentrations. Minimum 2:2 is required.
Experience with SQL databases and SQL programming language
Highly analytic with strong problem-solving and creative thinking skills
Excellent verbal and written communication skills in English proficiency of the English language at a native or business level
My client is based in London or
Consultant, Hosted Support, AWS, AZURE, SQL Fixed Income Implementation FINTECH BA Business analysis, XML/XPath/XSLT

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