Field Services Engineer

4 weeks ago


West Bromwich, United Kingdom ManpowerGroup Full time

Field Service Engineer - (After Sales Supervisor)


Interested in this role You can find all the relevant information in the description below.

Salary: £35,000 to £50,000

Location: Onsite & Remote – New castle, Sheffield, Birmingham, and Liverpool

50% Travel (Newport/ Birmingham/Sheffield/ Liverpool/ Newcastle)

Hours: 08:00 to 17:00

You will be provided:

Travel Allowance: £26 / Day

Mobile Phone

Laptop

Insurance

Company van

Qualifications Requirements:

  • Background: Bachelor’s degree in engineering or related field.
  • Experience: Customer service and quality control/inspection experience beneficial.
  • Skills: Very good command of spoken and written English.
  • Skills: Proficiency in Microsoft Office.

Main Duties and Responsibilities:

• On site customer support regarding (Splicing) Machines

• Commissioning/ Decommissioning for all Equipment

• Documentation of Documentation for all Equipment

• Customer training for all equipment

• Technical support (onsite & remote)

Ensure Commissioning / Decommissioning:

  • clients on optimal workshop arrangements for equipment.
  • audit information, pre-shipment prep, and packing for decommissioning.
  • installation and commissioning globally.

Documentation Management:

  • up-to-date documentation for all DEXTRA equipment.
  • accessibility of troubleshooting notices for common breakdowns.

Customer Training:

  • and monitor new operators, maintenance technicians, and supervisors.
  • training for setting up test samples, splice assembly, and E-ticketing.

Technical Support Level 3:

  • timely response to E-tickets.
  • remote or on-site technical assistance.
  • preventive maintenance Level 3 and advise on local part supplies.

Supervision:

  • production output and optimize workshop effectiveness.
  • supervise operations of bars cutting, cold forging, threading, and testing.
  • compliance with DEXTRA documentation and standardization.

Reporting & Communication:

  • and convey client queries (E-tickets).
  • deviations to standard processes to both client and DEXTRA management.
  • action plans for improving equipment performance.
  • Competencies:
  • and CNC experience
  • Maintenance
  • Performance Comparison
  • and Organizing
  • Resolution

Please reach out to Cassy on cassy.smith@manpower.co.uk for more information.



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