Chief Digital Officer

1 month ago

London, United Kingdom CSC Generation Full time

CSC Generation Holdings family of brands is an Altos Ventures backed technology company that is saving retail by acquiring store and catalog-based retailers, and transforming them into high performing, “digital first” brands. In just four years, we’ve acquired and turned around brands including: Sur La Table, Direct Buy, One Kings Lane and Touch of Modern saving thousands of jobs.


The following information provides an overview of the skills, qualities, and qualifications needed for this role.

The Chief Digital Officer (CDO) will be a strategic leader responsible for spearheading and overseeing the company's digital business. The ideal candidate will have a proven track record of leveraging technology to enhance business operations, improve customer experiences, and drive revenue growth. This role requires a visionary, out of the box thinker with the ability to balance innovation, data-driven decision-making, and operational excellence.

This position will report into the CEO.

What you get to do every day:

1. Digital Strategy & Growth:

  • Develop and implement strategic plans that meet the Company’s aspirations and financial goals.
  • Identify and evaluate digital opportunities that drive competitive advantage and enhance customer value.
  • Collaborate with executive leadership to ensure digital initiatives align with organizational goals.
  • Oversee the company’s paid acquisition marketing efforts and expand the program efficiently and with a focus on data driven growth.
  • Create and execute on strategies that further enhance the omnichannel business and foster the blur the lines between digital and brick & mortar.

2. Leadership:

  • Drive the company to achieve and surpass sales, profitability, cash flow, and business goals and objectives.
  • Provide inspirational leadership and direction and ensure the continued development and management of a high performing team.
  • Bring an entrepreneurial mindset to the role, exploring innovative digital strategies, taking calculated risks, and driving transformative change within the company.

3. Product & Technology:

  • Define enterprise roadmap for developing products and features that enhance the customer experience and drive conversion and profitability.
  • Evaluate and implement digital tools and platforms to streamline operations and enhance efficiency.

4. Customer Experience Enhancement:

  • Champion customer-centric digital experiences across all touchpoints.
  • Implement strategies to enhance the overall customer journey through digital channels.

5. Data-Driven Decision Making:

  • Leverage data analytics and insights to inform decision-making processes.
  • Implement data-driven strategies for marketing, sales, and operational effectiveness.

What you bring to the role:

  • Proven experience as a CDO or in a similar senior digital leadership role.
  • Prior start-up experience
  • Demonstrated ability to develop and implement successful strategic plans.
  • Deep understanding of financial strategies and finance-related performance metrics.
  • Proven track record of successfully managing P&L for digital businesses, with a strong focus on revenue and profit growth.
  • In-depth knowledge of the digital marketing landscape, including SEO, SEM, social media, and e-commerce platforms.
  • Excellent communication and collaboration skills.
  • Strong leadership and people management capabilities.
  • Bachelor's degree in a relevant field; advanced degree preferred.

What our interview process looks like:

Depending on the position, our application and interview process may vary, but here are some of the ways we get to know you better:

  • Step 1: Match most of the requirements and qualifications for the position? We want to chat. A recruiter will reach out to you via email to schedule some time to learn more about our company and get to know you better. Remember, you’re also interviewing us
  • Step 2: Our assessments (if applicable to the role) measure your analytical and business acumen. We use them to better understand your expertise. Each person interviewing for the same role receives the same assessment, which helps us evaluate candidates equally and consistently.
  • ‍Step 3: Virtual or in-person interviews depending on your location. Our hiring team will learn more about your prior experience and challenges you’ve faced. Be prepared with detailed examples. Concise and well-organized answers are ideal.
  • Step 4: Offer This is where things get really exciting. We gather all data from your interviews and conduct a final review. If qualified for the position, your recruiter will connect with you via phone to present a verbal offer we know you’ll be excited about.

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