Senior Account Manager
3 weeks ago
Company Description
Senior Account Manager - Enterprise, SI, and Data Centre
Our client provides mission-critical bandwidth to some of the world's most impactful companies, driving innovations that shape our society. With a 130,000+ mile network spanning North America and Europe, inclusive of extensive metro connectivity to numerous buildings and data centers, our client offers communication infrastructure solutions such as dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Serving a diverse range of industries including wireless and wireline carriers, media, tech, content, finance, healthcare, and large enterprises, our client is at the forefront of connectivity and infrastructure services.
Role Overview:
The Senior Account Manager will play a crucial role in developing customer relationships and driving sales of Connectivity, Colocation, and infrastructure services within the Enterprise, SI, and Data Centre space. This position involves achieving sales and revenue growth targets through effective account management and acquiring new accounts. The successful candidate will be responsible for meeting monthly, quarterly, and annual sales goals, demonstrating a capacity to succeed in an autonomous environment. Key attributes include a strong understanding of wireless connectivity, an ability to handle large, complex deals, and a consultative, trusted advisor approach.
Responsibilities:
- Generate sales revenue by actively promoting our client's products and services to targeted account patches.
- Present proposals and guide customers through the sales process.
- Attain high Net Promoter Score results based on excellent customer support throughout the sales process.
- Maintain current business relationships with customers, securing existing revenue on long-term commitments, and selling net new accounts.
- Apply knowledge of customers, industry, and services to achieve revenue objectives.
- Collaborate with the current Sales team to develop account strategy, solution design, and relationship management on targeted accounts.
- Manage a high volume of work while maintaining a high degree of responsiveness.
- Track, analyze, and report on sales performance and activities using Salesforce and other reporting tools.
- Provide accurate and timely forecasts of sales opportunities.
- Develop and maintain records of customer activity for reporting of sales and forecasts.
- Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives are met.
- Collaboratively work as part of a team while concurrently performing as an individual with minimal supervision.
Qualifications:
- Bachelor’s degree or equivalent from a four-year College; or equivalent combination of education and experience 3-5 years of relevant experience.
- Proven ability to build relationships.
- Strong financial acumen.
- Quick learner who collaborates well with others.
- Excellent communication skills, both verbal and written.
- Exceptional customer service and relationship-building skills.
- Excellent time management and organizational skills.
- Sense of urgency and a desire to rapidly accelerate results and career.
- High tolerance for ambiguity and ability to work successfully in a matrix management model.
- Strong understanding of account management and the strategic selling process.
- Effective problem-solving and interpersonal skills.
- Knowledge of Microsoft Word, Excel, and PowerPoint; Salesforce experience is a plus.
- General understanding of our client's value proposition, products, and services, including Ethernet, Waves, IP transport, Dark Fiber, Cloud services/connectivity, and Colocation.
- Ability to travel as required by customers.
Rewards:
- Competitive compensation.
- Excellent benefits including health, disability, and life insurance.
- Fitness membership discounts.
- Generous paid time-off policy, including paid parental leave.
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