Senior Manager – Supplier and Contract Management

4 weeks ago

England, United Kingdom National Crime Agency (NCA) Full time

There's no such thing as a typical NCA officer. We come from different backgrounds and cultures, speak many languages, and have diverse skills and experiences. What we have in common is dedication and a commitment to protecting the public from serious and organised crime. We are deeply committed to building our future capability, our people are proud to protect and enabling their future success is critical to our mission.


NCA officers work at the forefront of law enforcement. Building the best possible intelligence picture of all serious and organised crime threats, relentlessly pursuing the most serious and dangerous offenders, and developing and delivering specialist capabilities on behalf of law enforcement and other partners.


Digital, data and technology are at the heart of everything we do within the NCA, from operations to the back-office, enabling the agency to lead the UK’s fight against serious and organised crime. The pace of change within the digital and tech world means we need to be agile and innovative in how we respond to threats while exploiting the opportunities this presents.


The Digital Data and Technology (DDaT) Directorate is responsible for creating a cutting-edge technology and information environment that connects, empowers, and enhances our officers’ crime fighting capabilities.


We are responsible for defining and delivering our data and technology strategy, policy, and architecture, building and sustaining resilient services which are critical to our mission success. We work closely with our operational teams to help them do their job in the most effective and efficient way, understanding their challenges and combining this with emerging technologies/techniques to obtain and exploit data in innovative ways to ensure we stay ahead of the criminals who are committing some of most serious crimes and inflicting harm to our society.


Are you ready to join the team?


About The Role


The role sits within the NCA Enterprise Services Department within the Digital, Data & Technology (DDaT) Directorate. Enterprise Services play a critical role in providing a range of DDaT functions for the Agency and other stakeholders.


This is a high profile and rewarding leadership role, which seeks to maximise the amount of value that the NCA generates from its current IT contracts.


The roles involve managing some of the largest commercial contracts in the Agency and leading on the partnering across business areas to ensure demand against current contracts is reflected and headroom is in place.


The DDaT Service Performance team operate nationally over a number of sites, and work closely as a relatively small but very influential unit. Leadership activity will range from involvement in assessing the financial impact of new large scale procurements and change programmes, through to reporting on performance target progress to Board level and also running stakeholder groups to look at pipeline activity and ensure appropriate planning and governance is in place to manage contracts for the priority IT services for the Agency.


As Senior Manager – Supplier and Contract Management, you will be responsible for:


  • Operating as part of the Service Performance team within DDaT Enterprise Services (ES), covering all live NCA technology services.
  • The Supplier & Contract Management team manage they key IT contracts for the Agency and the associated controls, assurance and planning functions to effectively manage spend and changes against these contracts.
  • The role also looks at continuous improvement and maximise value release from IT contracts.
  • Finally, the role involves leading the development of the contract demand model that will oversee Agency pipeline requirements against key contracts and help ensure that contract headroom is in place to enable business areas to deliver strategic priorities and investments.
  • This will be a key aspect of the role as DDaT moves towards the exit of the current main IT contract in January 2026 and develops an overarching pipeline across all disaggregated services.


For further details or to apply, please contact Callum Randle via NCA-SSCM@global-resourcing.com.

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