IT Support Apprenticeship

2 weeks ago


Wigan, United Kingdom Baltic Apprenticeships Full time

Baltic Apprenticeships is excited to work alongside our clients who are a leading provider of creative, software, consulting, and managed services catering to financial, government, and commercial markets. As a full IT and digital service agency, they operate across multiple offices in the UK, France, and the US. Their expertise spans Enterprise Content Management, Cloud Computing, Cyber Security, Digital Transformation, DevOps, Customer Experience, and Managed Services.

If you are passionate about IT and ready to kick-start your career in a dynamic and supportive environment, apply now to join their team as an IT Support Apprentice

In this role, youll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

  • Provide first-line support to users via telephone, email, and face-to-face interactions.
  • Escalate IT issues as necessary.
  • Log and manage tickets using our ticketing system.
  • Provide technical support for hardware and software.
  • Ensure high levels of customer service.
  • Actively participate in project work.
  • Contribute to the creation and updating of self-help and knowledge-base articles.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

  • Salary £16,500 Per Annum.
  • Provisionally: Monday to Friday, 9:00 AM to 5:30 PM with a one-hour lunch break.
  • Progression into shift work as part of the team (5:45 AM to 2:15 PM, 7:30 AM to 4:00 PM, and 9:30 AM to 6:00 PM).
  • 25 Days Holidays.
  • Tea/coffee provided.
  • Team Building sessions outside of work, every quarter.

Desired Qualities, Skills and Knowledge:

  • Genuine interest in IT and a willingness to learn.
  • Excellent communication skills.
  • Attention to detail and well-organised.
  • Ability to work well in a team.
  • Grade 4/C in Math's and 5/C in English

?Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support apprentice.

Next Steps:

If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.


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