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IT Support Apprentice

3 months ago

Gloucester, United Kingdom Professional Apprenticeships Full time
*Are you looking to start your career in IT? *

Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

*Would you like to work for a leading IT company with an excellent reputation as specialists in their field? *

Optimising IT is an award-winning, Microsoft Gold Partner that has a 98% customer satisfaction rating and have recently been awarded B-Corp status.

This friendly, highly experienced company are looking for a tech-savvy apprentice who aspires to develop a career within the IT sector.

*Responsibilities*

Working in a small team, you'll learn a variety of tasks, including:

* Helping support customer enquiries via telephone and instant chat
* Diagnosing 1st line support cases with the help and support of the rest of the team
* Supporting clients with IT and tech issues
* Setting up PCs and laptops for new starters
* Remote support for clients
* Referring more complex issues to senior members of the team
* Building machines
* Managing software

*Information Communications Technician Training*

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as Data Security, Hardware & Software, Computer Networking and so much more.

You will undertake the ground-breaking ICT Level 3 qualification with the award-winning Professional Apprenticeships.

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about Cloud & Mobile Technologies, Technical Problem Solving, Advanced Data Security, Computer Networks, IT Communication & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

*Progression*

Optimising IT invest a lot into its apprentices and have roles waiting for them at the end of the apprenticeship. Many apprentices will progress onto second-line support once they have established core knowledge and skills and go on to exciting careers within the company.

*Employer Culture*

Optimising IT won the Best Managed Service Provider award in 2020. Along with managed IT services, they focus on consultancy, cyber-security & project delivery. They genuinely enjoy spending time together – they plan workshops, gaming nights & family days outside of work. They believe in rewarding hard work & loyalty, so working with this company is an ideal opportunity for anyone seeking to develop their career & experience in a dynamic environment with other like-minded people.

Job Types: Full-time, Apprenticeship

Pay: From £14,000.00 per year

Schedule:
* 8 hour shift
* Monday to Friday

Education:
* GCSE or equivalent (required)

Work Location: In person

Reference ID: INDIT