Team Manager
3 weeks ago
Role: Customer Service Team Manager
Hours: Monday to Friday 9-5.30 plus 1 Saturday per month
Salary: £38,000 Plus bonus
Location: Manchester, Hybrid 3 days office 2 days at home
Type: Permanent
Are you a highly motivated and experienced Customer Service Team Manager?
As the Team Manager, you will be responsible for supervising and managing a team of customer service representatives and administration staff to ensure exceptional customer service delivery.
What you will be doing:
- Supervise and manage a team of customer service representatives
- Collaborate with other departments to resolve customer issues and improve processes
- Conduct Coaching sessions focusing on better customer service and improving performance
- Develop a sense of accountability, ownership, and responsibility in your people to allow them to carry out their professional responsibilities, with the best interest of the customer in mind.
- You will need to be involved in projects and work that are outside of your team.
- You will have a responsibility to shape your departments strategy and work
- Collaborate with other departments to resolve customer issues and improve processes
- Handle escalated customer inquiries or complaints in a professional and timely manner
- Train new team members on company policies, procedures, and customer service best practices
- Foster a positive work environment that promotes teamwork and employee engagement
What we are looking for:
- Excellent communication skills
- Proven experience in supervising and managing a customer service team
- Ability to effectively communicate with customers
- Strong leadership abilities with the ability to motivate and inspire a team
- Data Analytical skills to assess team performance metrics and identify areas for improvement and drive operational changes
- Responsible for own personal development and becoming a better leader
- Planning and organisation skills
- Able to create a customer focused high performing environment
If you are an experienced customer focused leader who can drive a dynamic team to achieve results, please apply.
James Kay Associates are working as a recruitment agency on behalf of our client.
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