We have other current jobs related to this field that you can find below

  • Customer Service Advisor

    3 months ago

    Snodland, United Kingdom Clancy Group Full time

    **Customer Service Advisor**: **£26,770**: **Snodland**: **_We CareThat’s why we need people like you, who care about your colleagues and customers!_** We have a 12-month, full time fixed-term contract for a Customer Service Advisor, with great communication and organisational skills to join our friendly team in Snodland. **The Role**: Dedicated to...

  • Service Advisor

    2 months ago

    Snodland, United Kingdom Command Recruitment Full time

    Service Advisor - Well Established CAR Dealership - **NO UP SELLING TO BE DONE or TARGETS to Hit** - Basic salary £28,000 (& No Bonus's to TRY and hit) - Prime Location - Stable Team - Great Brands Our client is a part of an independent dealership group who represents many reputable Brands in the world. Our client is seeking a Service Advisor ideally from a...

  • Customer Service Advisor

    3 months ago

    Snodland, United Kingdom South East Water Full time

    Are you seeking a team that shares your passion for providing excellent customer service?While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Are you a determined individual? Do you enjoy setting goals for yourself?If so, this is a chance you won't want to...

  • Customer Service Advisor

    3 months ago

    Snodland, United Kingdom South East Water Full time

    Are you seeking a team that shares your passion for providing excellent customer service?While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Are you a determined individual? Do you enjoy setting goals for yourself?If so, this is a chance you won't want to...

  • Trainee Service Advisor

    3 months ago

    Snodland, United Kingdom Command Full time

    Trainee Service Advisor - Well Established Dealership - **NO UP SELLING TO BE DONE or TARGETS to Hit** - Starting salary £24,000 growing to £28,200 after 6-9 months. - Prime Location - Stable Team - Great Brand Our client is a part of an independent dealership group who represents many reputable Brands in the world. Our client is seeking a Trainee Service...

  • Trainee Service Advisor

    2 months ago

    Snodland, United Kingdom Command Recruitment Full time

    Trainee Service Advisor - Well Established Dealership - **NO UP SELLING TO BE DONE or TARGETS to Hit** - Starting salary £24,000 growing to £28,200 after 6-9 months. - Prime Location - Stable Team - Great Brand Our client is a part of an independent dealership group who represents many reputable Brands in the world. Our client is seeking a Trainee Service...

  • Customer Service Advisor

    2 months ago

    Snodland, United Kingdom South East Water Full time

    **Are you looking for a new opportunity that fits with other commitments?** **Are you someone who is highly motivated and enjoys working towards goals?** **If so, this is an opportunity that you won’t want to miss** **We want to be the water company people want to be supplied by and want to work for.** *** We understand that people often have other...

  • Customer Service Advisor

    3 months ago

    Snodland, United Kingdom South East Water Full time

    Job information Are you looking for a new opportunity that fits with other commitments? Are you someone who is highly motivated and enjoys working towards goals? If so, this is an opportunity that you won’t want to miss… We want to be the water company people want to be supplied by and want to work for. We understand that people often...

  • Customer Service Advisor

    1 month ago

    Snodland, United Kingdom South East Water Full time

    Are you looking for a new opportunity that fits with other commitments?Ready to make your application Please do read through the description at least once before clicking on Apply.Are you someone who is highly motivated and enjoys working towards goals?If so, this is an opportunity that you won’t want to miss…We want to be the water company people want...

  • Customer Service Advisor

    4 weeks ago

    Snodland, United Kingdom South East Water Full time

    Are you looking for a new opportunity that fits with other commitments?Ready to make your application Please do read through the description at least once before clicking on Apply.Are you someone who is highly motivated and enjoys working towards goals?If so, this is an opportunity that you won’t want to miss…We want to be the water company people want...

  • Wholesale Service Desk Technical Advisor

    3 months ago

    Snodland, United Kingdom South East Water Full time

    **Are you passionate about Customer Service?** **Do you enjoying helping others and solving problems?** **We want to be the water company people want to be supplied by and want to work for.** You’ll take up this crucial role to join our Wholesale Service Desk team as a Technical Advisor. Put simply, we manage the network of pipes, water mains and...

  • Parts Advisor

    2 months ago

    Snodland, United Kingdom Command Recruitment Full time

    Parts Advisor - Snodland£28k Basic SalaryMonday to FridayNo CustomersOur client is a large automotive refurbishment centre which is part of a national Car Dealership group. Due to ongoing expansion, they require an experienced Parts Advisor from an automotive background to join their large team.Working with the Parts Manager and other parts advisors. This...

  • Wholesale Service Desk Technical Advisor

    3 months ago

    Snodland, United Kingdom South East Water Full time

    **Are you passionate about Customer Service?** **Do you enjoying helping others and solving problems?** **We want to be the water company people want to be supplied by and want to work for.** You’ll take up this crucial role to join our Wholesale Service Desk team as a Technical Advisor. Put simply, we manage the network of pipes, water mains and...

  • Wholesale Service Desk Technical Advisor Ftc

    2 months ago

    Snodland, United Kingdom South East Water Full time

    **This is a 12 month fixed term contract.** **Are you a highly motivated and persistent person? Do you always follow through on your promises? If so, this could be the opportunity for you** **We want to be the water company people want to be supplied by and want to work for.** You’ll take up this crucial role to join our Wholesale Service Desk team as a...

  • Customer Service Agent

    3 weeks ago

    Snodland, United Kingdom Northgate Vehicle Hire Full time

    **Position**:Customer Service Agent **Salary**: £27,103 Per Annum + Bonus (up to £2,030 Per Annum OTE) **Location**:Northgate Vehicle Hire, Mid Kent Business Park, Snodland, ME6 5UA **Weekly Hours**: 42.5 hours p/week - Monday - Friday 8:00-17:30 + Saturday Rota 08.00-12:00 **As the UK’s leading vehicle rental specialists, we make a commitment to...

  • Customer Services Coordinator

    3 months ago

    Snodland, United Kingdom Tarmac Full time

    **Job Introduction**: Are you a **Customer Service Coordinator** looking for your next permanent role? Then read on as we may just have the role for you At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better,...

  • Head of Customer Services

    3 months ago

    Snodland, United Kingdom South East Water Full time

    **Do you know how to create a high-performing service delivery environment?** *** **Are you ready to move our customer service strategy into the next exciting phase?** *** **We want to be the water company people want to be supplied by and want to work for** If you take up this role as Head of Customer Services, you’ll oversee the team responsible for...

  • Wholesale Service Desk Technical Advisor

    2 weeks ago

    Snodland, United Kingdom South East Water Full time

    Job information (This vacancy is only open to existing South East Water employees which includes current contractor staff) Are you a highly motivated and persistent person? Do you always follow through on your promises? If so, this could be the opportunity for you… We want to be the water company people want to be supplied by and want to work...

  • Quotations and Order Processor

    1 month ago

    Snodland, United Kingdom Bridge Recruitment UK Ltd Full time

    Quotations & Order Estimator Location: Snodland Salary: GBP25,000 - GBP26,000 per year Hours: Monday - Thursday, 8am - 5pm. Fridays, 8am - 1pm. Job type: Full-time, permanent. Hybrid Working. Bridge Recruitment is helping one of our well-established clients recruit for a Quotations and Order Estimator to join their ever-expanding team. You will be...

  • Quotations and Order Processor

    1 month ago

    Snodland, United Kingdom Bridge Recruitment UK Ltd Full time

    Quotations & Order Estimator Location: Snodland Salary: GBP25,000 - GBP26,000 per year Hours: Monday - Thursday, 8am - 5pm. Fridays, 8am - 1pm. Job type: Full-time, permanent. Hybrid Working. Bridge Recruitment is helping one of our well-established clients recruit for a Quotations and Order Estimator to join their ever-expanding team. You will be working as...

Customer Service Complaints Advisor

3 months ago

Snodland, United Kingdom South East Water Full time
(This position is only open to existing employees which includes current contractors)

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

Secondment opportunity until Feb 2025

Will you stop at nothing to deliver exceptional service? Are you a naturally good listener?

Do you enjoy finding solutions for customers? If so, then don’t miss out on this opportunity

We want to be the water company people want to be supplied by and want to work for

Becoming a Complaints Advisor, means your main goal is to ensure customer satisfaction by providing excellent service and resolving any issues they may have. While we strive for perfection, there may be instances where further assistance is needed to make things right for the customer, and that's where you step in.

To demonstrate your commitment to problem-solving, you will inquire, actively listen, and show understanding towards customers. Your goal is to understand their true needs, even in challenging situations. You take pleasure in gathering information, analysing issues and the why?, and finding solutions to prevent future occurrences.

In this position, you will be responsible for managing customer complaints effectively and promptly through various communication channels. You will ensure that all responses meet quality standards and are delivered in a timely manner to keep customers informed.

Additionally, you will serve as a link between the Resolutions team and other departments to address and resolve issues, using your customer service expertise to provide feedback and suggestions for improvement. The ideal work contract is weekdays between 08:00 and 19:00, with 1 in 6 Saturdays and 1 late shift per week. A day off will be provided during the week when working a Saturday. However locally arrangements means the team’s current needs are in core working hours and no Saturdays. Any alternative scheduling preferences can be discussed. Internal candidates are welcome to come and have a chat or spend time on the team.

You’ll grow a career with a meaningful purpose. Be you, belong and be valued.

Come to work to be safe, valued, and trusted.
We’ll encourage you to create and pursue new opportunities for personal growth.
A place to be the real you, build deeper connections and enjoy a sense of belonging.
Be invested in helping us to create a sustainable water supply for now, and in the future.

What will you be accountable for?

Provide an excellent customer experience by being curious to ask questions, find solutions and resolve customer problems.
Respond to complaints received via telephone, email, and other communication channels.
Investigate circumstances to identify root causes and will share your ideas for service improvement.
Ensure all requirements and standards in terms of data protection; business processes and regulatory compliance are adhered to.
Build relationships with peers and colleagues across the organisation to enhance the working environment, resolve customer problems and improve productivity.
Be proactive in ensuring that your skills and knowledge remain up to date by using information and resources available.
Help to action DSAR requests and some 10/10 results.

What do you bring to the role?

Resilient and able to work well under pressure.
Passionate about delivering exceptional customer services.
Able to influence and persuade others to help achieve the best outcomes.
Capable using Microsoft office tools.
Curiosity and creativity to find the right solutions for customers and challenge existing processes.
Excellent verbal and written and communication skills.

What can you expect from us?

Excellent Stakeholder pension scheme, up to 10% employer contribution.
5 weeks holiday plus bank holidays, increasing to 6 weeks with length of service.
Flexible annual leave policy to buy or sell holiday leave.
Paid volunteering days.
Cycle to work scheme.
Health cash plan.
Life assurance.
Wellbeing related benefits.
Electric Vehicle salary sacrifice scheme.

Everyone needs water, South East Water welcomes everyone

We understand that the communities we serve are made up of different types of people. We believe that creativity comes from having diverse perspectives, rather than everyone being the same. That's why we are excited about promoting inclusivity in terms of age, race, gender, ethnicity, religion, and identity. We are committed to providing equal opportunities and fair treatment to everyone throughout the recruitment process, employment, and advancement at South East Water.

What can you expect from your recruitment?

To apply for this position, please submit your CV on our careers website.
If you require assistance / adjustments to engage with our recruitment process and to ensure you're able to compete on equal terms, please contact the recruitment team via recruitment.jobs@southeastwater.co.uk

If this sounds like the opportunity you’ve been looking for, apply now

#LI-DNI