Customer Support Engineer

2 weeks ago

England, United Kingdom Kinect Full time
  • REQUIRED - Fluency in English
  • REQUIRED - HPE NonStop Systems experience
  • Will be remote in Europe


As a primary point of contact for our customers, you'll tackle technical challenges, address inquiries, conduct in-depth research on complex issues, and offer comprehensive guidance on utilizing our suite of cutting-edge cybersecurity and database management solutions.


Reporting directly to the Senior Manager of Customer Support, your responsibilities will include:


  • Diagnosing and resolving customer-reported issues related to cybersecurity products.
  • Analyzing customer-provided data such as logs, traces, and debugging details to identify root causes.
  • Documenting reported product defects and gathering customer enhancement requests.
  • Delivering prompt and professional responses to technical inquiries from both customers and team members.
  • Participating in User Acceptance Testing processes to uphold product quality standards.
  • Contributing to the development and upkeep of our Knowledge Base by crafting informative articles.


To excel in this role, you should meet the following qualifications:


  • A minimum of 3 years of experience in customer support roles.
  • Excellent written and verbal communication skills.
  • Proficiency in troubleshooting MS Windows applications and fundamental networking issues.
  • Familiarity with HPE NonStop systems is highly desirable.
  • Availability for after-hours on-call support, which will be part of a rotation following a 90-day training period.
  • General knowledge and experience in cybersecurity are advantageous.
  • Experience with Linux/Unix, Salesforce, and JIRA would be beneficial additions.

  • Customer Support Engineer

    6 days ago

    england, United Kingdom Understanding Recruitment Full time

    Customer Support EngineerWe are looking for a Customer Support Engineer to join a team revolutionising bank-to-bank real-time payments utilising blockchain tech.In the past 5 years this Google Cloud Award winning team, have built up a complex infrastructure using hybrid GCP and Datacentres, Python, Linux and Blockchain. They have used this to achieve...

  • Customer Support Engineer

    5 days ago

    England, United Kingdom Understanding Recruitment Full time

    Customer Support EngineerWe are looking for a Customer Support Engineer to join a team revolutionising bank-to-bank real-time payments utilising blockchain tech.In the past 5 years this Google Cloud Award winning team, have built up a complex infrastructure using hybrid GCP and Datacentres, Python, Linux and Blockchain. They have used this to achieve...

  • Customer Support Engineer

    5 days ago

    England, United Kingdom Understanding Recruitment Full time €105,000

    Customer Support Engineer We are looking for a Customer Support Engineer to join a team revolutionising bank-to-bank real-time payments utilising blockchain tech. In the past 5 years this Google Cloud Award winning team, have built up a complex infrastructure using hybrid GCP and Datacentres, Python, Linux and Blockchain. They have used this to achieve...

  • Customer Support Engineer

    5 days ago

    England, United Kingdom Understanding Recruitment Full time

    Customer Support Engineer We are looking for a Customer Support Engineer to join a team revolutionising bank-to-bank real-time payments utilising blockchain tech. In the past 5 years this Google Cloud Award winning team, have built up a complex infrastructure using hybrid GCP and Datacentres, Python, Linux and Blockchain. They have used this to achieve...

  • Customer Support Engineer

    5 days ago

    England, United Kingdom Understanding Recruitment Full time

    Customer Support EngineerWe are looking for a Customer Support Engineer to join a team revolutionising bank-to-bank real-time payments utilising blockchain tech.In the past 5 years this Google Cloud Award winning team, have built up a complex infrastructure using hybrid GCP and Datacentres, Python, Linux and Blockchain. They have used this to achieve...

  • Customer Support Engineer

    6 days ago

    England, United Kingdom Understanding Recruitment Full time €105,000

    Customer Support Engineer We are looking for a Customer Support Engineer to join a team revolutionising bank-to-bank real-time payments utilising blockchain tech. In the past 5 years this Google Cloud Award winning team, have built up a complex infrastructure using hybrid GCP and Datacentres, Python, Linux and Blockchain. They have used this to achieve...

  • Customer Support Engineer

    5 days ago

    England, United Kingdom Understanding Recruitment Full time

    Customer Support EngineerWe are looking for a Customer Support Engineer to join a team revolutionising bank-to-bank real-time payments utilising blockchain tech.In the past 5 years this Google Cloud Award winning team, have built up a complex infrastructure using hybrid GCP and Datacentres, Python, Linux and Blockchain. They have used this to achieve...

  • Customer Support Engineer

    4 days ago

    England, United Kingdom Redline Group Ltd Full time €38,000

    An exciting opportunity has arisen for a Customer Support Engineer to join this growing organisation specialising in the design and manufacture of Lighting solutions, based in Kent. Customers are predominantly based in London and the Southeast. The main aim of this role will be to support construction projects from design to installation, working closely...

  • Customer Support Engineer

    5 days ago

    England, United Kingdom Understanding Recruitment Full time

    Customer Support EngineerThe following information aims to provide potential candidates with a better understanding of the requirements for this role.We are looking for a Customer Support Engineer to join a team revolutionising bank-to-bank real-time payments utilising blockchain tech.In the past 5 years this Google Cloud Award winning team, have built up a...

  • Customer Support Engineer

    4 days ago

    England, United Kingdom Redline Group Ltd Full time

    Are you a Customer Support Engineer looking for a new role based in Newark, Nottinghamshire?My client is an Awarding winning company who design and manufacture a range of complex electronic products that are used all over the world. These products are hearing loop devices, manufactured to assist people with hearing impairments.They currently require a...

  • Customer Support Engineer

    4 days ago

    England, United Kingdom Redline Group Ltd Full time

    Are you a Customer Support Engineer looking for a new role based in Newark, Nottinghamshire? My client is an Awarding winning company who design and manufacture a range of complex electronic products that are used all over the world. These products are hearing loop devices, manufactured to assist people with hearing impairments. They currently require a...

  • Customer Support Engineer

    3 days ago

    England, United Kingdom Redline Group Ltd Full time

    Are you a Customer Support Engineer looking for a new role based in Newark, Nottinghamshire? My client is an Awarding winning company who design and manufacture a range of complex electronic products that are used all over the world. These products are hearing loop devices, manufactured to assist people with hearing impairments. They currently require a...

  • Engineer Customer Support

    1 week ago

    England, United Kingdom Better People Full time €25,000 - €30,000

    Engineer - Domestic Appliances 25K - £30K per annum + Bonuses + Great Benefits Our client is a Salisbury based independent domestic appliance retailer who are expanding their team as demand for their high-end top value white goods increases. With over 40 years providing an exceptional level of customer service it is important to them that people...

  • Engineer Customer Support

    2 weeks ago

    England, United Kingdom Clarity Recruiting Full time

    LVCT Meter Engineers required for Carlisle, Inverness, Yorkshire and Reading Join our metering team, where you'll play a vital role in executing metering tasks, especially those with a high level of technical complexity. Your primary goal will be to meet targets for time, cost, and quality while addressing both business and customer service needs....

  • Technical Support Engineer

    4 days ago

    England, United Kingdom Redline Group Ltd Full time

    Are you a Customer Support Engineer looking for a new role based in Newark, Nottinghamshire? My client is an Awarding winning company who design and manufacture a range of complex electronic products that are used all over the world. These products are hearing loop devices, manufactured to assist people with hearing impairments. They currently require a...

  • Technical Support Engineer

    3 days ago

    England, United Kingdom Redline Group Ltd Full time

    Are you a Customer Support Engineer looking for a new role based in Newark, Nottinghamshire? My client is an Awarding winning company who design and manufacture a range of complex electronic products that are used all over the world. These products are hearing loop devices, manufactured to assist people with hearing impairments. They currently require a...

  • IT Support/ Field Support Engineer

    1 week ago

    England, United Kingdom Hudson Shribman Full time

    Technical Field Engineer c45k + car + benefits As a Technical Field Engineer and part of the global customer services team with a mechanical or fabrication engineering background, you provide engineering support to the food manufacturing customers who process the products. The technical Field Engineer as part of the customer focussed team will support...

  • Customer Technical Support

    5 hours ago

    Andover, England, United Kingdom Wessex International Full time

    Job Title: Agricultural Customer SupportIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Overview:We seek a proficient Technical Customer Service Representative to join our dynamic team. As a Technical Customer Service Representative, you will serve as the first point of contact for Dealers and end users seeking...

  • Trainee- Support Engineer

    3 weeks ago

    England, United Kingdom First Military Recruitment Ltd Full time

    JA1318 - Internal Application - Support Engineer InstrumentationLocation – SalisburyType – PermanentHours - Mon - Thurs 0830 - 1700 Friday 0830 - 1600Salary - £30-£35K DOEOverview:We are currently recruiting for an Internal Application/Support Engineer. The successful candidate will report directly to the Managing Director and be responsible for the...

  • Product Support Engineer

    6 days ago

    england, United Kingdom Understanding Recruitment Full time

    Product Support Engineer and C#/Unity Developer💰 up to £47,000 + benefits📍 REMOTE or HYBRID in London Office (near Canada Water). Must be based in the UK.Are you interested in becoming a Product Support Engineer for a well-established start-up leading the way in spatial technology?If you thrive on problem-solving and enjoy customer interaction, this...