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B2B Customer Service

4 months ago

Wales, United Kingdom Recruitment Revolution Full time

Ready to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues?

If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, wed love to hear from you.

Role Info:

Customer Service Representative - Part Time (17.5hrs Per Week)
Cardiff / Hybrid Working 2-3 Days Per Week After Training
Competitive Market Salary
Plus Significant Benefits Package

Values: Serious about safety. We prepare to prevent. Safety comes before profit. We do what we say. We stand by our word and the trust of others.

Company: Global Distributor of chemicals & ingredients used in everyday products

As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service team, you are the face of our business and essential in building loyalty and trust.

Key Responsibilities:

+ Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts
+ Providing first class service by talking directly and honestly with our customers
+ Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools
+ Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs
+ Understanding, prioritising and escalating our customers issues
+ Being the first port of call for our customers ensuring their issues are resolved quickly

We Are Looking For:

+ Very comfortable using a PC
+ Experience using Microsoft Office and Customer Relationship Management software, ideally SAP
+ You delight in investigating customer problems, getting to the root cause and putting them right
+ Friendly, organised and resilient

Who we are:

With revenues in excess of $9 billion, Univar Solutions is one of the largest chemical distribution businesses in the world. Our portfolio spans almost every industry, ranging from food ingredients and automotive to pharmaceutical, cosmetic and manufacturing industries. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems.

We are committed to fair employment practices for all our employees, regardless of race, nationality, religion or belief, gender or gender identity, sexual orientation, age, disability, maternity status or any other status protected by law.

Our Values:

+ Serious about safety
+ We do what we say
+ Where people matter
+ Valuable to others
+ Together we win

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team who will review your application within 1-2 business days.

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You may have worked in the following capacities:
Customer Experience Specialist, Customer Care Representative, Client Service Associate, Customer Support Agent, Customer Relations Manager, Client Relations Specialist, Help Desk Support Representative, Customer Happiness Coordinator, Customer Success Representative, Client Advocate, Member Services Representative, Customer Engagement Specialist, Account Manager, Sales Administrator.

Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.


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