Senior Incident Manager
3 weeks ago
Senior Incident Manager
- Hybrid – 3 days per week onsite
- London, W1S 1FE
The Client
This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development, and prosperity. Also, they are accelerating their investments in renewable energy, including hydrogen, ammonia and other low-carbon energy technologies required for the transition to a low carbon future.
The Role
To ensure the smooth running of the organisation’s Infrastructure solutions through effective Change, Problem and Major Incident management.
Essential Skills Required
- A strong understanding of Incident, Problem and Change management within an ITIL environment
- A minimum of 5+ years performing at least one of Problem, Change or Incident Management at a senior level
- Demonstrable experience working with outsourced teams
- Demonstrable experience of both reactive and proactive techniques for problem and incident management
- A good working knowledge of IT infrastructure systems architecture and concepts
- Demonstrable experience of working in an Enterprise level organization
- Ability to manage colleagues and customers at different levels
Key Responsibilities
Manage an outsourced Service Management team responsible for Problem, Change and Major Incident management.
Problem Management:
- Take a proactive approach to identifying and managing ongoing problems
- Ensure that all problems are seen through to completion
Change Management:
- Run the weekly Infrastructure change management meeting
- Review all changes to ensure there are no conflicts and all necessary actions have been taken to minimise risk
- Ensure reviews are performed on failed or expedited changes.
Major Incident Management:
- Co-ordinate bridge calls for P1/2 level incidents
- Ensure that Service is restored in the shortest possible level
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
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