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Loyalty Strategy

4 weeks ago

London, United Kingdom John Lewis Partnership Full time
Posting End Date:November 17, 2024Join John Lewis or Waitrose todayIf you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us.That unique proposition is our Partners.

Are you the right applicant for this opportunity Find out by reading through the role overview below.

As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work.

Our Partners are the reason we're the success we are.

They're our secret sauce; the opportunity for us to differentiate.Job Summary:Job Description:At a glance:Salary range-Expected salary up to 100,000Contract type
- There are 3 Permanent positions across John Lewis/ Waitrose/ Pan PartnershipWorking pattern/flexible working
- We know flexible working is important to you, and it is important to us too.

The Partnership has adopted a blended working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business.

The loyalty team aim for around 2 days a week in the office to connect and on a more ad-hoc basis to attend key meetings but again, are flexible on thisLocation- This role is based at our Bracknell (Waitrose) or London Head Office (John Lewis & Pan Partnership) campus.

Please note, any cost incurred as a result of travel to the office is the responsibility of the successful candidate.

There is no travel allowance for this roleAbout the role:Loyalty is a key part of the business strategy across JLP and is a priority for the Partnership, and as such, we are recruiting for senior positions within the John Lewis, Waitrose and Pan-Partnership Loyalty teams to drive our Loyalty transformation.  These roles will lead the strategy and proposition portfolio for loyalty including the transformation agenda, proposition team and outcomes.

This is a competitive imperative for the brand and we require well established, high performing loyalty strategists and leaders to deliver the programme of innovation and change.Key responsibilities:Working alongside the Heads of Loyalty for John Lewis, Waitrose and Pan-Partnership, you’ll lead the transformation of MyJohnLewis and MyWaitrose into market-leading loyalty schemes, aligned with Pan Partnership transformation plans and capability developmentUse extensive expertise in Loyalty and transformation to ensure that objectives are delivered at paceProvide Loyalty thought leadership across the business as part of a community of Loyalty expertsLead on Loyalty OKRs.

Develop robust metrics to track the performance and areas of opportunity across brand, customer and commercial objectives.

Using and having a strong understanding of data analytics to provide insight into the potential opportunitiesManagement of proposition portfolio of work, RACI, resourcing and funding.

Understand the wider impacts of the work loyalty are shaping- op model, budget, timelines, impacts into wider teams etc.

and manages the conversations on these into the businessBuild and develop a high performing Loyalty propositions team, utilising your deep technical skills and experience in customer strategy and proposition.

Leading and coaching the team of Prop Managers, providing SME guidance and overall responsibility for quality of output and plans being well structured, clearly communicated and running to timeWork closely with Loyalty teams across the Partnership (WTR, JL, FS, PPL) to deliver an aligned, pan-Partnership Loyalty plan unlocking value within and between the LOB (Lines of Business)Work closely with Technology teams on digital-first propositions and experiences, defining and co-owning roadmaps for deliveryWhat will you be doing?You will lead on the strategy and capability development roadmap for Loyalty and so we are looking for a strategy and proposition heavyweight who is highly experienced and confident in this area including expert level technical skills and deep SME knowledge of Loyalty.You’ll be strong across both strategy and proposition with the ability to shape multi-year strategies, making phasing decisions and with the confidence to set direction and tackle complex problems.

You’ll be equally strong at creating strategies and delivering them- pragmatic and able to get stuff done.

You’ll be comfortable managing a portfolio of work, including managing a team of Proposition Managers and ensuring pace and delivery.You will have a record of leading multidisciplinary teams in the creation of customer-centric, omnichannel propositions and loyalty capability with proven experience of working with complex, cross-cutting capability development.

Highly commercial, you’ll be confident in business case development for the scheme and propositions as well as understanding and navigating the wider impacts (operational, structural, financials etc).Essential skills you’ll need:Extensive experience working with retail loyalty schemesExpert level technical skills in customer strategy and propositionExtensive experience in business case development and leading input for business plan processes.

High level of skills and confidence in cost and benefit development and trackingStrong skills and experience building multi year transformation programmes and strategies spanning a 5/3/1 year time horizonA loyalty thought leader with significant and recent experience of loyalty scheme transformation and strategiesDemonstrable experience of influencing cross functional stakeholders up to board levelDesirable skills you’ll have:Strong experience working within a large scale transformation programme structureExperience in change management and transformationAdditional Information:Please note: The 2 documents attached to the bottom of the job advert on jlpjobs.com show the different positions across JL / WTR and Pan Partnership.

Please review both to understand and decide which role would be suitable for you.There will be an application question to understand your preference.Benefits of the Partnership and the role:????
- Hybrid Working????
- Full
- time working holiday entitlement 25 days holiday, plus public and bank holidays
- Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy????
- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not????
- You’ll get Partnership discount in store and online once you complete Probation.

That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners.

You’ll also be able to nominate someone you live with to share your discount???? -  Simple cycle to work support scheme????
- We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them????
- Health Care cover ????
- Car allowance ???? -  Learn more about ourextensive range of exciting benefits that you could enjoy when you join us, visit
-  Next Steps:The application form consists of a CV upload followed by application questions.

Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time.

(If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process")Once you've submitted an application the next steps of the process, if successful, are likely to include a 2 stage interviewYou'll be asked about any adjustments you might need to support the recruitment process.

Let us know, and we'll be sure to discuss it with youThanks for your patience in the meantime and for showing an interest in joining JLPWe occasionally close vacancies early in the event we receive a high volume of applications.

Therefore, we recommend you apply early ​Internal Partners can view a copy of the full job outlines here:Job Outline Pan Partnership Loyalty Strategy LeadJob Outline Strategy & Proposition Lead WTR_JL.pdfFor internal use only: #LI-HEADOFFICE #LI-HYBRIDPay:70,900.00
- 108,300.00 AnnualScheduled Weekly hours:35Worker Type:Permanent PartnerJob Level:Partnership Level 5Hours of Work:35At the John Lewis Partnership, we embrace our differences.

We want you to be you.

Because, well, we know you're at your best when you're free to be yourself.Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.

It's why we've set our own aim to become the UK’s most inclusive business
- for our Partners (employees) and our customers.We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world.

???? ????We welcome applications from everyone interested in working for us.

And, once you're a Partner, your differences will make all the difference.Find out more about D&I in the Partnership here.

We want all of our Partners to have a good work-life balance and we support flexible working.

This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so.

Please discuss this further with the hiring manager during your interview.-SummaryLocation: London Central Office; BracknellType: