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Client Service Analyst
3 months ago
Client Service Analyst - French or German Speaking
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Competitive Salary
Permanent
Edinburgh
Meraki Talent’s client is currently looking to hire a French or German speaking customer service professional into their investment operations/client facing business area based in Edinburgh. Our client is a Global player in the financial services space which services a wide range of clients on a UK and International basis. They are looking for individuals to join the team who are looking to work within Financial Services and speak French.
Responsibilities:
- Identify opportunities globally and effectively managing the firm’s deliverables against client promises.
- Resolve and client service issues and challenges, acting as an escalation point for clients.
- Identify opportunities to streamline processes and to increase revenue.
- Cross sell other products and solutions to clients.
- Maintain good knowledge of products and tools, encouraging clients towards self-service e-tools.
- Maintain regular dialogue with Relationship Managers, Product and Sales team to ensure current and changing clients’ needs are met.
Experience Required:
- No previous financial services experience is required to be considered for the role.
- French or German language skills.
- Excellent communication skills.
- Customer/client service experience is desirable.
- A collaborative mindset, capable of working effectively within a team environment.
- Excellent organisational skills with the ability to prioritise tasks and meet deadlines.
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