Account Manager

1 month ago

Bristol, United Kingdom Atomic Leap Full time
Job Description

Company Overview: Join our dynamic team at Atomic Leap, a leading performance marketing agency specializing in digital. We're passionate about delivering exceptional results for our clients through innovative marketing solutions. “Be the Client” is one of our company values; everything we do is for our clients. Understanding what they need and delivering on that is critical to what we do.

We are looking for a talented account manager to join our team and help develop our client services process even further.


Position Overview: We are seeking a talented Account Manager to join our expanding team. As a key member of our team you will manage projects, ensure deadlines are met and develop relationships with our clients. You will play a pivotal role in the agency, building and maintaining relationships with our clients, and bringing your expertise to help us shape our service delivery and processes.


Responsibilities:

  • Manage the relationships between our agency and our clients
  • Be a key point of contact for enquiries from clients and partners
  • Apply your expertise and experience to continually improve on our client service processes
  • Help lead on monthly and quarterly meetings with clients, including report writing and presenting
  • Keeping the implementation team on track to deliver against agreed timelines and keeping the client updated on progress 
  • Writing reports and email communications with clients 
  • Collaborate with the wider team to ensure the client performance and communications remain on track, in terms of deliverables to the client. 
  • Stay updated on industry trends and best practices to through conversations with the team, activity in the accounts and through external sources 
  • Contribute innovative ideas to continuously improve performance and exceed client expectations. 

Requirements:

  • Previous agency account management experience handling multiple clientsExcellent communication skills with the ability to present complex information in a clear and concise manner 
  • Good at quickly building and maintaining positive relationships  
  • Organised and focussed on over-delivering


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