2nd line analyst

4 weeks ago

West Yorkshire, United Kingdom Hays Full time

Are you a skilled IT professional with a passion for providing exceptional technical support? We are seeking a
2nd Line analyst

To join our dynamic team. As a key member of our IT support department, you will play a crucial role in ensuring smooth operations and outstanding service for our clients.
Responsibilities:

  • Technical Support:
    Provide 2nd line technical support to end-users, addressing hardware and software issues promptly and efficiently.
  • Incident Management:
    Take ownership of customer incidents or service requests, seeing them through to resolution.
  • Ticket Management:
    Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs).
  • Client Communication:
    Maintain accurate support tickets and provide daily progress updates to clients.
  • Escalation:
    Escalate incidents or service requests that require higher-level resolution.
  • Positive Customer Interaction:
    Build rapport with customers, focusing on their business needs and delivering excellent service.
  • Infrastructure Assistance:
    Assist with infrastructure tasks as needed.
  • User Security:
    Maintain user security across all systems.
  • Service Request Completion:
    Ensure timely completion of service requests.
  • Administration:
    Manage Active Directory, end-user devices, Office 365, and business applications.

Skills & Qualifications:

  • Experience:
    At least 4 years of experience in a commercial IT support environment, preferably within a Managed Service Provider.
  • Technical Proficiency:
  • Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL).
  • Proficiency in diagnosing and troubleshooting complex IT issues.
  • Knowledge of various versions of MS Windows, basic TCP/IP networking, Citrix, and MS Office (including Office 365).
  • Communication Skills:
  • Excellent verbal and written communication skills.
  • Ability to interact effectively with users at all levels.
  • Problem-Solving Attitude:
  • Proactive approach to resolving issues.
  • Ability to prioritize and escalate problems appropriately.
  • Team Player:
  • Collaborate effectively with colleagues.
  • Adaptability:
  • Thrive in a fast-paced and ever-changing environment.

If you are a dedicated IT professional looking for an exciting opportunity to contribute to a growing organisation, we encourage you to apply Join us in delivering top-notch service and technical support to our valued clients.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at


ADZN1_UKTJ

  • 2nd line analyst

    4 weeks ago

    West Yorkshire, United Kingdom Hays Full time

    Are you a skilled IT professional with a passion for providing exceptional technical support? We are seeking a2nd Line analystTo join our dynamic team. As a key member of our IT support department, you will play a crucial role in ensuring smooth operations and outstanding service for our clients.Responsibilities: Technical Support:Provide 2nd line technical...

  • 2nd line analyst

    2 months ago

    South West London, United Kingdom Hays Full time

    Are you a skilled IT professional with a passion for providing exceptional technical support? We are seeking a2nd Line analystTo join our dynamic team. As a key member of our IT support department, you will play a crucial role in ensuring smooth operations and outstanding service for our clients.Responsibilities:Technical Support:Provide 2nd line technical...

  • 2nd line Support Analyst

    2 weeks ago

    Doncaster, South Yorkshire, United Kingdom Grassroots Recruitment Limited Full time

    Our client is looking for someone to join their organisation in a 2nd line support capacity. This company has a strong belief in training, and such is the nature of their diverse technical stack, the ability to develop new skills is excellent.  This role will be primarily based from their office, with 1 day working from home and occasional travel...

  • 2nd Line Support Analyst

    3 weeks ago

    leeds, west yorkshire, United Kingdom ReCulture Full time

    Our client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious...

  • 2nd Line Helpdesk

    2 days ago

    West Yorkshire, United Kingdom Gold Group Full time

    **2nd Line Helpdesk Engineer** West Yorkshire **Brief** 2nd Line Helpdesk Engineer needed for a highly reputable managed service provider based in West Yorkshire who are looking to employ an experienced and well-rounded 2nd Line Helpdesk Engineer that takes pride in their work with an in-depth knowledge of development using Office 365, Windows Server,...

  • 1st/2nd Line Support Analyst

    3 weeks ago

    West London, Greater London, United Kingdom The People Network Full time

    1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety of other...

  • 1st/2nd Line Support Analyst

    3 weeks ago

    West London, Greater London, United Kingdom The People Network Full time

    1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function.  With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety of other...

  • 1st/2nd Line Support Analyst

    1 week ago

    West London, Greater London, United Kingdom The People Network Full time

    1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function.  With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety of other...

  • 1st/2nd Line Support Analyst

    1 week ago

    West London, Greater London, United Kingdom The People Network Full time

    1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety of other...

  • 2nd Line Service Support Analyst

    3 weeks ago

    West Lancashire, Lancashire, United Kingdom GPW Recruitment Full time

    We are looking for a 2nd Line Service Support Analyst to work on a permanent basis near Ormskirk/Hybrid. The role is working for a global manufacturing company. Salary is c£28-30,000 per annum plus 25 days' holiday and bank holidays, pension, company bonus, flexible working scheme and on-site canteen and gym facilities. The successful candidate should...

  • 2nd Line Service Support Analyst

    3 weeks ago

    West Lancashire, Lancashire, United Kingdom GPW Recruitment Full time

    We are looking for a 2nd Line Service Support Analyst to work on a permanent basis near Ormskirk/Hybrid. The role is working for a global manufacturing company. Salary is c£28-30,000 per annum plus 25 days' holiday and bank holidays, pension, company bonus, flexible working scheme and on-site canteen and gym facilities. The successful candidate should...

  • 1st / 2nd Line Support Analyst - Windows, Office

    2 weeks ago

    Doncaster, South Yorkshire, United Kingdom Grassroots Recruitment Limited Full time

    Our client is looking for someone to join their organisation in a 2nd line support capacity. This company has a strong belief in training, and such is the nature of their diverse technical stack, the ability to develop new skills is excellent.  This role will be primarily based from their office, with 1 day working from home and occasional travel...

  • 2nd Line Support Engineer

    1 day ago

    West Sussex, United Kingdom ITECCO Full time

    **2nd Line Support Engineer, West Sussex, up to £30K DOE!** **Role: 2nd Line Support Engineer** **Location: Burgess Hill, West Sussex (Flexible WFH)** **Salary: up to £30,000 DOE!** **Contact me directly or click APPLY today for immediate submission.** **Has your dream always been to join a MICROSOFT GOLD PARTNER? Now is your chance!** One of my best...

  • 2nd Line IT Support Engineer

    3 weeks ago

    West Yorkshire, United Kingdom Focus Brands Full time

    Are you ready to elevate your IT career to the next level? Do you thrive in a dynamic, fast-paced environment where problem-solving is the name of the game? Look no further! We're seeking a talented 2nd Line IT Support Engineer to join our vibrant team in Huddersfield.As a 2nd Line IT Support Engineer, you'll be tasked with resolving escalated queries and...

  • 2nd Line Support

    3 weeks ago

    West Yorkshire, United Kingdom Reed Technology Full time

    Reed technology is delighted to be working with a highly regarded Leeds based organisation with their search for a 2nd Line Support EngineerHybrid working available - salary £24-£29kWorking within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requestsKey Responsibilities:Monitor support ticket...

  • 2nd Line Support

    1 week ago

    West Yorkshire, United Kingdom Reed Technology Full time

    Reed technology is delighted to be working with a highly regarded Leeds based organisation with their search for a 2nd Line Support EngineerHybrid working available - salary £24-£29kWorking within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requestsKey Responsibilities:Monitor support ticket...

  • 2nd Line Support

    1 week ago

    West Yorkshire, United Kingdom Reed Technology Full time

    Reed technology is delighted to be working with a highly regarded Leeds based organisation with their search for a 2nd Line Support Engineer Hybrid working available - salary £24-£29k Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support...

  • 2nd Line IT Support

    4 days ago

    North Yorkshire, United Kingdom Hays Specialist Recruitment Limited Full time

    **IT SUPPORT / 1ST & 2ND LINE / DESKTOP SUPPORT / PRINTER SUPPORT / END USER SOFTWARE SUPPORT / SYSTEM AUDITS** **2ND LINE IT SUPPORT** **Salary - Up to £28,000 + Benefits** **HYBRID WORKING PATTERN** **YORK BASED** **Your new role** **What you'll need to succeed** The Organisation has several bespoke systems and printers and Training will be provided,...

  • 2nd Line Technical Support Specialist

    3 weeks ago

    West Lancashire, Lancashire, United Kingdom GPW Recruitment Full time

    We are looking for a 2nd Line Service Support Analyst to work on a permanent basis near Ormskirk/Hybrid. Salary is c£28-30,000 per annum plus 25 days' holiday and bank holidays, pension, company bonus, flexible working scheme and on-site canteen and gym facilities. The successful candidate should have excellent troubleshooting and problem solving skills...

  • 2nd Line Technical Support Specialist

    3 weeks ago

    West Lancashire, Lancashire, United Kingdom GPW Recruitment Full time

    We are looking for a 2nd Line Service Support Analyst to work on a permanent basis near Ormskirk/Hybrid. Salary is c£28-30,000 per annum plus 25 days' holiday and bank holidays, pension, company bonus, flexible working scheme and on-site canteen and gym facilities. The successful candidate should have excellent troubleshooting and problem solving skills...