IT Service and Infrastructure Engineer

2 weeks ago

Cheshire, United Kingdom pib Group Full time
The Role:IT Service & Infrastructure Engineer

As an IT Service & Infrastructure Engineer, you will play a pivotal role in ensuring the smooth operation of our IT services and infrastructure. You will be responsible for providing first and second line support, managing service requests, incidents, and problems, and contributing to the overall performance and cost-effectiveness of our technology solutions. This role will involve collaborating closely with end-users, internal teams, and external suppliers to deliver high-quality IT support and infrastructure management.

This position may involve occasional weekend work, approximately one Saturday in every three, which is compensated as overtime. Additionally, candidates must possess a full clean driver's license and have access to reliable transportation to be considered for this role.

Responsibilities:
Service Management:
  • Manage service requests, incidents, and problems from start to finish, including logging, prioritizing, responding promptly, providing updates, and achieving resolution.
  • Provide assistance for essential bespoke internal applications.
  • Ensure strict adherence to Service Level Agreements (SLAs) and handle breaches following escalation procedures.
  • Act as the primary point of contact between internal end-users and external suppliers, fostering strong working relationships.
  • Undertake small to medium-sized IT projects as directed.
  • Assist in the development of Service Desk Processes, policies, and documentation.
  • Focus on continual service improvement.
Infrastructure & End User Computing:
  • Manage end-user computing (EUC) service requests, incidents, and problems, including logging, prioritizing, responding promptly, providing updates, and achieving resolution.
  • Execute the SML equipment process and ensure efficient logistics management.
  • Collaborate with relevant IT teams to resolve complex EUC issues.
  • Proactively identify and address trends and issues related to end-user computing.
  • Maintain, support, and configure the EUC environment.
  • Assist in the development of EUC-related processes, policies, and documentation.
  • Oversee migration, relocation, and integration activities to a high standard.
  • Manage the end-to-end process of IT equipment preparation, shipping, receiving, and compliance.
  • Implement robust and efficient demand and stock control processes.
  • Conduct daily system checks to confirm proper operation.
  • Maintain, support, and configure IT hardware and software desktop environments.
  • Administer backend systems using MySQL to resolve incidents and facilitate service requests.

Experience and Expertise:
Completed GCSEs in Mathematics and English (or equivalent qualifications).
Proficient in ITIL processes and well-versed in industry standards and best practices.
Demonstrated expertise gained through working in a fast-paced IT support environment.
Extensive knowledge of computer hardware systems.
Familiarity with various operating systems and Office Software.
Hands-on experience with SQL, particularly MySQL 4 and 5.
Proficiency in providing technical support and adept at problem-solving.
Effective management of IT incidents.
Swift fulfilment of IT service requests.
Competency across Microsoft, Android, and iOS systems and technologies.
Collaborative team player with the ability to work within a matrixed team.
Proactive problem solver and independent thinker.
Skilled at prioritizing and managing a demanding and dynamic workload.
Exceptional communication and stakeholder management capabilities.
Meticulous attention to detail.
Proficiency in lateral thinking for creative problem-solving.
Possesses some commercial acumen.
Proactive learner with an adaptable approach to evolving technologies.
Willingness and flexibility to travel as required.

If you are enthusiastic about IT service and infrastructure, have the required qualifications and experience, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. Join our team and play a key role in ensuring the efficiency and reliability of our IT solutions.

REF-214 072

ADZN1_UKTJ

  • Shift Engineer

    4 weeks ago

    Warrington, Cheshire, United Kingdom The Engineer Full time

    Job Title: Multiskilled Maintenance Engineer 00 (Rota/Call Out Allowance) Job Type: Full Time For over 200 years, PQ (Silicas) has envisioned the future of performance chemicals through collaborative innovation, making products that touch all of us, every day. These include end uses such as matting agents in surface coatings, clarifying agents for...

  • IT Service and Infrastructure Engineer

    7 days ago

    Chester, Cheshire, United Kingdom hireful Full time

    The Role: IT Service & Infrastructure Engineer As an IT Service & Infrastructure Engineer, you will play a pivotal role in ensuring the smooth operation of our IT services and infrastructure. You will be responsible for providing first and second line support, managing service requests, incidents, and problems, and contributing to the overall performance...

  • Multiskilled Maintenance Engineer

    4 weeks ago

    Warrington, Cheshire, United Kingdom The Engineer Full time

    Job Title: Multiskilled Maintenance Engineer Salary: £46,293.00 (Basic Salary) plus £6,660.00 (Rota/Call Out Allowance) Job Type: Full Time For over 200 years, PQ (Silicas) has envisioned the future of performance chemicals through collaborative innovation, making products that touch all of us, every day. We are a leading global supplier of silicate...

  • Fire & Security Service Engineer (Mon - Fri) (Permanent)

    4 days ago

    Chester, Cheshire, United Kingdom The Engineer Full time €25,000 - €35,000

    Fire & Security Service Engineer - Chester & North Wales Branch Job Title : Fire & Security Service Engineer - Chester & North Wales Branch Full time - Permanent Salary in the region of £25,000 to £35,000 (starting level dependent on experience), plus bonus with potential earnings of £50,000+ ~ Regular ongoing training, with direct access to...

  • Fire & Security Service Engineer - Chester & North Wales Branch

    4 days ago

    Chester, Cheshire, United Kingdom The Engineer Full time €25,000 - €35,000

    Fire & Security Service Engineer - Chester & North Wales Branch Job Title : Fire & Security Service Engineer - Chester & North Wales Branch Location : Mold Job type: Full time - Permanent The Important Bit - The Package Salary in the region of £25,000 to £35,000 (starting level dependent on experience), plus bonus with potential earnings of...

  • Cloud and Infrastructure Engineer

    4 weeks ago

    Cheshire, United Kingdom Uniting Ambition Full time

    **Cloud and Infrastructure Engineer (Hybrid - Cheshire) £45,000 - £57,000** Looking for an expert in all things Windows Server, O365 and VMware who has a desire to learn AWS and Azure. Ideally, you’ll have some exposure but for the right person training can be provided. It is an opportunity to support an existing enterprise businesswith their on-prem...

  • Lead AWS DevOps Engineer

    4 weeks ago

    Crewe, Cheshire, United Kingdom Applause IT Recruitment Full time

    Lead DevOps Engineer - AWS, Terraform, Bash, Kubernetes Crewe - Hybrid 3 days per week Applause IT are looking for a Lead DevOps Engineer to join a global software house organisation who develop innovative solutions for our clients aimed at providing top-tier sustainable mobility, connectivity, and technology services. The Lead DevOps Engineer...

  • Lead DevOps Engineer

    4 weeks ago

    Crewe, Cheshire, United Kingdom Applause IT Recruitment Full time

    Lead DevOps Engineer - AWS, Terraform, Bash, Kubernetes Crewe – Hybrid 3 days per week Applause IT are looking for a Lead DevOps Engineer to join a global software house organisation who develop innovative solutions for our clients aimed at providing top-tier sustainable mobility, connectivity, and technology services. They offer a comprehensive range...

  • Infrastructure Engineer

    1 month ago

    Warrington, Cheshire, United Kingdom Arcas Technology Ltd Full time

    Arcas Technology is partnered with a leading Financial Services company based in Warrington who are currently looking for an experienced Infrastructure Engineer to join their business on a permanent basis. My client are seeking a technically minded individual with strong experience in managing virtualised environments, particularly VMWare/ESXi...

  • Senior ICT Infrastructure Specialist

    1 month ago

    Warrington, Cheshire, United Kingdom Matched Full time

    Infrastructure Pre-Sales Engineer Role: Provide technical pre-sales support to new & existing customers for portfolio of services & solutions Hybrid (office, remote, client site) must be able to commute to client site across the UK and Cheshire based office Fast growing & leading MSP/IT Consultancy Do you have 3+ years experience implementing or...

  • Head Of IT Infrastructure

    1 month ago

    Cheshire, United Kingdom Espire Infolabs Limited Full time

    Job location :Warrington UK ( hybrid role)Job Type : fix term contract ( FTC) for 8-12 monthsSalary : Open to discussJob Description:We are seeking a skilled and experienced Head of Infrastructure to lead our infrastructure team. The ideal candidate will have a strong background in IT infrastructure management, including networks, servers, storage, and cloud...

  • Senior Infrastructure Engineer

    5 days ago

    Knutsford, Cheshire, United Kingdom Barclays UK Full time

    As a Barclays Senior Infrastructure Engineer Permissions, you will assit the new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. Our Team empowers innovation, underpinned by engineering excellence and a culture of teamwork, learning and continuous...

  • Graduate Trainee Construction Planner

    1 day ago

    Warrington, Cheshire, United Kingdom BBK Infrastructure Full time

    Balfour Beatty has an exciting opportunity for a Senior Planner to join our BB Kilpatrick team to work at Warrington with requirement to visit site at Sellafield, Seascale. Under the supervision of the Project Lead, Bid Manager or Planning Manager, to be responsible for implementing the requirements of the tender and / or project planning procedures,...

  • Infrastructure Engineer

    5 days ago

    Neston, Cheshire, United Kingdom MASS Full time

    About The Role Infrastructure Engineer Permanent Full Time Corsham Salary £Dependant on experience 25 days annual leave inclusive of up to 3 days Christmas shut-down + Bank Holidays Buy or sell up to 5 days annual leave Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life...

  • Citrix Infrastructure Engineer

    1 month ago

    Warrington, Cheshire, North West, United Kingdom Coburg Banks Technical Full time

    Job Title: Citrix Infrastructure EngineerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Location: Warrington Salary: Circa £45,000 to £55,000 Benefits: Pension, Attractive Profit Share SchemeThis is a growth opportunity for an Infrastructure engineer with strong experience in Citrix to...

  • Senior Infrastructure Engineer Permissions

    5 days ago

    Knutsford, Cheshire, United Kingdom Barclays UK Full time

    Knutsford As a Barclays Senior Infrastructure Engineer Permissions, you will assit the new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, you’ll partnering with business aligned engineering and product teams,...

  • Air Conditioning Installation Engineer‘s

    2 months ago

    Warrington, Cheshire, United Kingdom The Engineer Full time

    Job Title: Air Conditioning Installation Engineer Warrington Based (working on national accounts) Job Type: Full time, Permanent McLennan Group, a 30+ year family-run Warrington based business is actively seeking a reliable and knowledgeable Engineer to contribute to our rapidly growing HVAC department in 2024. Retail, Office, and Gym refits such as...

  • Senior IT Infrastructure Engineer

    2 weeks ago

    Ellesmere Port, Cheshire, United Kingdom Adecco UK LTD Full time

    Are you an experienced IT Infrastructure Engineer looking for a new challenge? Our reputable client is seeking a motivated and skilled Senior IT Infrastructure Engineer to join their dynamic team. If you have a passion for technology, this could be the perfect opportunity for you! What's in it for you? The successful candidate will be able to benefit...

  • Senior Planner

    1 day ago

    Warrington, Cheshire, United Kingdom BBK Infrastructure Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About the role Balfour Beatty has an exciting opportunity for a Senior Planner to join our BB Kilpatrick team to work at Warrington with requirement to visit site at Sellafield, Seascale. Role Purpose: Under the supervision of the Project Lead, Bid...

  • IT Infrastructure Manager

    3 days ago

    Warrington, Cheshire, United Kingdom GovData Ltd Full time €48,000

    Warrington, United Kingdom | Posted on 09/11/2023 GovData Ltd are a fast-growing Procurement Specialists and Bid Management Firm supporting British Firms by assisting them onto Government Frameworks. We are the world’s leading experts in the business of Government and the Public Sector. Working for GovData is the opportunity to work for the ultimate...