Customer Account Manager Stroud

3 weeks ago

Gloucestershire, United Kingdom Brook Street UK Full time

Customer Account Manager

Full time £28,000 per annum

Location: Brimscombe

Start date - ASAP

You will be responsible for:

  • Making outbound calls to existing customers to take their orders and book in waste collections.
  • Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention.
  • Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.
  • Handling inbound calls from customers who have queries, complaints, or feedback about our products and services.
  • Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner.
  • Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.
  • Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.
  • Reporting on customer feedback, issues, and sales performance

Experience, Skills & Qualifications

  • Excellent communication and interpersonal skills, both written and verbal.
  • A friendly, positive, and customer-focused attitude.
  • Proficient in Microsoft Office and CRM software is essential.
  • A proactive and self-motivated approach to work.
  • The ability to work under pressure and handle multiple tasks.
  • The ability to work as part of a team and collaborate with other departments.
  • Experience in customer service, sales, or telemarketing is preferred but not essential.

Due to a high intake of candidates, please assume that you have been unsuccessful should you not receive a call within 7 days of applying.


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