Dispute Resolution Support Officer

3 weeks ago

London, United Kingdom Housing Ombudsman Service Full time

Home-based

Opportunity to use your customer service and casework administration skills to play a vital part in helping to resolve a wide range of disputes between landlords and tenantsand so contributing to making a difference for millions of households.

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents lives and landlords services.

As a Dispute Resolution Support Officer, you will support ourDispute Support or Triage Teamsthrough the life of a case, including prioritising and responding to enquiries, distributing cases, chasing information from landlords, managing incoming documentation, and preparing case files.

Youll require a balance of qualities: experience of dealing expertly with customer enquiries particularly on the telephone or by email in a confident manner is important, as is attention to detail. This is a role with a demanding workload, competing demands and pressures so being able to plan, organise and prioritise using a methodical approach is essential. Well-honed IT skills are required, with experience across the Microsoft Office suite and ideally experience using a case management system (CMS).

You will be an excellent team worker, with the ability to build relationships at all levels throughout the organisation and with stakeholders in the housing sector while thriving under pressure and using your initiative.

You are likely to have experience of working in a busy office environment where you will have gained excellent customer service skills. Working knowledge of complaints and / or GDPR will be an advantage.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week.

Its an exciting time to join us and to contribute your skillsto the evolution of this ambitious, influential and growing organisation.

For further details, please click apply and download the information pack.

CLOSING DATE: 23.59 on Sunday, 12thMay 2024.

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). We will close this campaign immediately if / when we received 180 applications. We therefore strongly recommend applying as soon as possible.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.


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