AV Technician

3 weeks ago

Greater Manchester, United Kingdom Prospero Integrated Full time

AV Technician Required: Prospero Integrated have just taken on a brand new vacancy with one of our key clients for a Onsite AV Support Engineer.

If you are a Onsite AV Technician and are within a commutable distance to Manchester, please do read on:

Main Purpose of the Role

Working with the After Sales department, you will be responsible for providing and arranging onsite support to Service Contract customers at Smartcomm. As an Onsite Service Support Engineer, you will perform all servicing and maintenance works as well as accurately collating and administering callout reports / records and asset registers for your client site. You will also be required to manage offsite repairs and manufacturers ensuring works are completed within the limits of the Service Level Agreement with the client.

Main Responsibilities

  • Managing the company's on-site Audio-Visual portfolio; fault diagnosis, maintenance, testing and repair as required.
  • All associated activities to ensure the smooth running of meetings and events - to include room set up, meet and greet
  • Ensuring video conferencing systems, meetings and rooms run optimally
  • Pro-active preventative maintenance
  • Room checks prior to meetings and events - daily, weekly, monthly room checking schedule
  • Monitoring and reporting on usage, progress and traffic across the AV networks
  • Identify performance improvements and keep abreast of technological innovations and recommend to line management
  • Be observant of applicable Health & safety regulations
  • Ensure their work is of a high calibre
  • Create positive working relationships with colleagues and clients.
  • Supervise meetings and events as required
  • Possible flexi hours to support large events
  • Pro-actively train and support end users
  • To proactively liaise with and manage 3rd party relationships - warranties with supplier's
  • Manage onsite consumables and spares
  • Produce monthly reports based on KPI's to be issued to the client and discussed at quarterly review meetings
  • Our onsite engineer will have full access to the Smartcomm support desk and technical resource
  • The onsite engineer will be provided with a mobile phone to allow contact during the working day
  • Provide support to the client and the clients colleagues as necessary
  • Minimize downtime of AV facilities
  • Participating in AV installations and projects and subsequent service and maintenance duties.
  • Identify opportunities for system/equipment upgrades and notify line manager
  • Training end users and colleagues as appropriate

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