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1st Line Support

2 months ago

Birmingham, United Kingdom Franklin Fitch Full time

1st Line Service Desk | Hybrid



Have you got what it takes to succeed The following information should be read carefully by all candidates.

Are you a tech-savvy problem solver with a passion for helping others?


Do you like keeping up with the latest technology in a business that puts IT first?


Join a cutting-edge MSP at the forefront of cloud solutions, serving a diverse clientele.


You will be responsible for providing technical support to clients and customers alike and ensuring their satisfaction by resolving their queries in a timely and efficient manner.


What you will be doing...


  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues related to our cloud solutions
  • Escalate complex issues to the appropriate team for further investigation
  • Manage and update customer cases in our ticketing system
  • Collaborate with other teams to resolve customer issues and ensure customer satisfaction
  • Contribute to our knowledge base by creating and updating articles for common issues


What you will need...


  • 1+ years of experience in a Service Desk Support Engineer role
  • Experience with cloud technologies, particularly Azure
  • Experience with Active Directory
  • Experience with Microsoft Group Policy
  • Experience with Microsoft Office 365 Administration
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to work well in a fast-paced, team-oriented environment
  • Knowledge of ITIL processes and procedures is a plus


Sound interesting? Click apply now and I will be in touch to discuss further