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Service Desk Analyst
4 months ago
Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you
Your new company
You will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They are
dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation.
Your new role
As a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing:
- Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes.
- Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2).
- Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development.
- Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives.
What you'll need to succeed
- Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst,
- Familiarity with ticketing systems (for example ServiceNow or ZenDesk),
- Active Directory administration, Office 365 and Windows troubleshooting skills,
- Excellent telephone manner and customer service skills,
- Flexibility and willingness to work on-site in Liverpool.
What you'll get in return
You will be offered a 2-month contract in Liverpool City Centre starting immediately. The role will offer £17.44 per hour PAYE with Hays.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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