Account Director

3 weeks ago

Suffolk, United Kingdom Cracking Travel Recruitment Full time
Job Description

Account Director / Senior Account Manager


- Hybrid working 3 days in the Suffolk Head Office, 2 days at home so candidates to be living in Suffolk or Norfolk

- Excellent package, plus bonus

- You’ll also be provided with a Company Car, laptop and phone, plus discounts on some of their travel brands too.

- Working Monday to Friday with visits to your clients’ sites across the UK.


The role of Account Director / Senior Account Manager in brief:-


This role is for a commercially focussed, quick thinking and service obsessed leader. At a glance, you’ll be leading an agile team, with responsibility for working with key park owners that sit within the companies prestigious Specialist collections to maximise their commercial and strategic objectives that equate to a significant contribution to revenue within our business.


  • You’ll have responsibility for a set of high-profile park owners and, first and foremost, you’ll need to get to know them. How do they work? How are they performing? Where can we do better? It’s key that you can build a strong relationship through mutually beneficial interactions, so that you can provide an excellent service.
  • You’ll need to be commercially astute with an infectious gravitas when visiting lodge and holiday parks settings and dealing with reputable and high-profile owners.
  • You will lead and support the Specialist Account Management team, possess excellent organisational and leadership abilities to coordinate and lead account manager activity within the portfolio.
  • You’ll be encouraged to use your creativity to get the best results, so this role presents that amazing mix of creativity and commerciality, where you will see how your ideas make a real difference to metrics, which you’ll demonstrate to the wider business on trading calls and through weekly, monthly and quarterly reports.
  • You’ll know exactly how your parks are performing, due to both anecdotal and in-depth performance reporting.
  • You’ll need to be a true advocate for CRM system (Salesforce) utilisation and drive this through the team every day, the importance of tracking activity, opportunities and risks is of paramount importance.



Put simply, the goal is to ensure the retention of clients and operators, promoting the importance of guest experience, facilitate further growth across new and existing locations whilst optimising current inventory.


Successful candidates for this unique Account Director / Senior Account Manager role within UK Travel & Tourism in the past have backgrounds in:-


The UK Travel, Tourism & Leisure industry ideally having worked in similar account manager / business development roles.

OR

Holiday Park Manager OR Holiday Resort Operations Manager that is looking for their next exciting career opportunity in the UK Travel & Tourism sector.


In addition we are looking for individuals that can demonstrate:-


- Experience in managing a team ideally of account managers

- Commercially focussed and performance improvement obsessed

- Laser focussed on KPI and target achievements and tracking

- Confident at presenting to a mixed audience of seniority, through data and presentations

- Your communication skills are second to none

- You pride yourself on your ability to build rapport

- You understand the importance of networking and you’re constantly on the lookout for the next industry event to attend, or you’re looking at what our competitors are doing

- You’re comfortable working with analytical tools

- You’re driven by targets

- You’ve got excellent stakeholder management skills

- You’re passionate about travel and, in particular, UK holidays

- You’ll have had some experience of working within leisure/travel

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