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HR Coordinator

3 months ago

Peterborough, United Kingdom Travelex Full time

Job Title: HR Coordinator

Job Type: Full Time, Permanent

Working location: Peterborough, Hybrid (3 days in the office)



While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

Role Purpose


The HR Coordinator will drive operational excellence and an employee centric service to ensure we are responsive to all employees, which in turn enables our colleagues to remain energised and focused on their role deliverables, therefore enabling the business to achieve and ideally exceed budget (perform beyond).


Working closely with an experienced HR Business Partner or HR Advisor, you’ll provide first class administrative and generalist support to your business area. This can be anything from supporting with the management of employee relation issue or supporting on long and short term absence within the business to collating data from our HR system and manually assembling reports on Excel.


The HR Coordinator will be given the opportunity to take on additional responsibilities as their confidence grows, so should be a quick study and able to get to grips with HR policies. The Coordinator will also be given the opportunity to support projects that will shape the business going forward. As knowledge and experience is developed, the coordinator will pick up smaller pieces of work from your HR Advisor to ensure that overtime, they become and exceptional HR Generalist.


Key Deliverables:


  • Understand the business strategy and support the people agenda for the UK to support its delivery
  • Ensure that legal obligations are not compromised in respect of ER Casework.
  • HR Coordinator advises and provides coaching to Line Mangers on ER in line with UK employment law and company policy to resolve matters to satisfactory conclusion, balanced against timely closure of issues.
  • The role will be championed with a can-do attitude and will drive efficiency of HR department and People Managers performance.
  • Producing formal communication such as invite letter, outcome letters, confirmation of flexible working, AWOL letters etc as requested by Managers
  • Ensuring all documentation created or shared with you is uploaded and stored on company filing system (People Doc) in a timely manner
  • Regularly attending ER calls with Area Managers and/or HR Advisor to increase knowledge, and to lead on calls when appropriate
  • Creating, submitting and managing the return of OH and GP referrals
  • Arranging, attending or supporting Managers with Welfare calls
  • Daily Workday approvals and weekly escalations to HRBP/HR Advisor for those that require additional input/ approvals.
  • Daily monitoring of PS Home queries and escalations to HRBP/ HR Advisor if required.
  • Maintaining and updating the ER/ issues log –daily to enable HRBPs to run MI as required
  • Assisting with ad hoc reporting
  • Supporting L&D/Recruitment Project initiatives as required
  • Managing Leavers process, resignation inbox, the exit interview process to include, but not limited to, generating exit interview and conducting interviews as appropriate
  • Collate Exit Interview and New Hire Survey feedback for HRBP/HR Advisor
  • Managing and submitting the Payroll Watchlist to Payroll monthly, as well as being the first port of call for Payroll queries within the HR team
  • Maintains continuous self-development in employment law knowledge by regular reading/ attending seminars (case law, updates, EAT decisions, legal updates)
  • Comply with GDPR law and requirements
  • Processing DSAR requests in timely and discreet manner


Personal characteristics and skills required:


As well as strong communication skills, a personable nature and the ability to work unsupervised, you’ll also have:

  • A methodical, accurate and organised approach, with excellent attention to detail
  • Experience in a fast-paced environment (preferred) and proven ability to multi task and prioritise in a busy, changing workload
  • A high competence in administrative duties.
  • A ‘roll your sleeves up’ attitude
  • Excellent time management and organisational skills
  • Flexibility and an ability to work autonomously
  • A strong customer service ethos - always putting the needs of the employee and manager first
  • A willingness to learn, being solution orientated and to continually review and suggest improvements to processes.
  • An ability to be discreet and professional and maintain confidentiality of information is key
  • Ability to cope in a fast, dynamic and ever evolving environment in a calm and professional manner
  • Strong interpersonal skills
  • Strong written and verbal communication skills
  • Fluent in English
  • It is preferable but not essential that you have some experience at a HR admin/Coordinator role level
  • It is essential that you are looking to pursue a broader career in Human Resources.


Qualifications/ Requirements

  • Excellent computer skills including strong knowledge of Microsoft Word, Excel, PowerPoint and Outlook
  • HRIS skills (experience in working with Workday would be an advantage)
  • Some generalist HR exposure (preferred)
  • CIPD qualification would be advantageous, but is not essential



Why Travelex?


To remain the world’s leading foreign exchange specialist, we are focused on making our customers’ lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on.


Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of a number of digital-first, greenfield products and services. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce and international payments.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status