People Development

4 weeks ago

Banstead, United Kingdom Toyota Financial Services Europe and Africa Full time

People Development & Toyota Way Co-ordinator - Permanent - Full Time


Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

Salary - £28,000 per annum + up to 10% bonus.

Hybrid working - 2 days Burgh Heath Epsom, 3 days remote - 37.5 hours per week

The role in a nutshell: Support the enablement of learning and development opportunities via administration & analysis so TFS Europe & Africa (EAR) staff have the knowledge, skills and attributes to create value for our customers, delighting them now and in the future.

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

  • Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
  • Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
  • Excellent pension scheme (up to 6% employee contribution and 15% employer contribution)
  • Generous annual leave of 25 days which increases with service and holiday purchase option
  • Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
  • Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
  • Employee Assistance Program, & Eye tests
  • Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
  • Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion
  • Dress for your day policy to make you feel comfortable at work
  • Eco HQ, free parking & restaurant
  • Two volunteering days per year
  • Reward gateway voucher discounts
  • Flexible working scheme and we welcome flexible working conversations at interview
  • Regular 121s with your manager, a personal development review (PReview) each quarter
  • A wide range of learning & development opportunities including Linked In Learning course
  • £250 contribution towards you learning something new outside of work
  • Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun

A bit about the Department: The Regional People Development Team sits within the Regional People & Culture team and aims to improve the knowledge and skills of TFSEAR employees and encourage a learning mindset, so employees can perform their roles effectively, excel in their career and drive the business forward. Most of the regional People & Culture team is based in the UK. There may on occasions be opportunities to travel.

What you'll be doing:

  • Administer regional learning and development programmes (face-to-face and virtual classrooms) and training demand for the Europe and Africa Region (EAR)
  • Coordinate the annual EAR People & Culture Conference and Toyota Way of Working (TWoW) related events
  • User management of the on-demand learning offer: Learning Management System & LinkedIn Learning
  • Maintain accurate training records
  • Act as the main point of contact for the regional performance management system
  • Utilise data analytics to evaluate the effectiveness of training programmes
  • Support the delivery & analysis of our annual talent tracking initiatives: Career Evolution & Global Career Development Forms
  • Handle accounts receivable, recharges and ensure timely payment of invoices
  • Serve as the point of contact for L&D general queries from internal and external customers

How you could stretch the role:

In time you will be able to stretch the role by:

  • Making recommendations for continuous improvement of training programmes & internal processes
  • Becoming a Toyota Way of Working (TWoW) ambassador
  • Hosting virtual classrooms and webinars
  • Maintaining and contributing content to the People Development pages of the regional intranet
  • Design and development of learning and development resources
  • Contribute towards the strategic direction of the People Development function

Experience you'll gain:

  • Finance, regulatory and automotive industry exposure
  • A broad range of People and Culture related activities
  • The Toyota Way principles and methodologies e.g. the Toyota ways to approach problem solving and putting them into practice

How we will support you:

  • A full Toyota Financial Services induction
  • Provide a great learning opportunity to develop the core skills required to excel in the role
  • Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same
  • Regular 1:1's to provide direction and guidance
  • Clear objective setting via our performance management process
  • On-going coaching as required

What you'll get to own:

  • The end-to-end training demand process, administration of the regional learning and development programmes and autonomy to suggest and propose process improvements
  • The user experience across course enrolment, learner management systems and customer support
  • Ensuring all course materials and resources are up-to-date, accessible to staff & reflective of the courses available
  • Collation and analysis of regional development training data
  • Administration of the training budget

Key Experience and Skills:

  • Good organisational skills and able to work accurately within a to agreed timescales
  • Able to manage competing priorities under pressure
  • Able to communicate effectively, in writing, face-to-face and over the telephone with employees and suppliers where English is not their first language
  • Good attention to detail and ability to probe and check accuracy of information
  • IT literate - high level of competence with Microsoft Office products especially Microsoft Excel, Teams & SharePoint

Attributes and Behaviours:

  • Able to use own initiative and manage workloads in fast paced environment
  • Enjoys working with data for the purpose of administration & analysis
  • Motivated to learn and develop, personally and as part of a team
  • Organised with attention to detail
  • Customer centric mindset
  • High level of integrity and ability to recognise and correct mistakes and maintain continuous improvements
  • Ability to develop relationships with employees and suppliers operating in remote locations
  • Cultural sensitivity

Our Recruitment Process:

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

For this role we follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

  • Providing a copy of interview questions before the interview
  • Organising a time and location that best suits you
  • Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self

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