Customer Account Manager

4 days ago

Malmesbury, United Kingdom Siamo Recruitment Full time

We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Account Manager to join their customer services department.
Effectively managing the customer journey from a help point of view. Containing varied responsibilities for the hungry candidate to get stuck into this role.
If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.
This role is initially a temporary to permanent position for the right talent.
Our client works on a 4 on and 4 off rota providing perfect work life balance.
Benefits our client offers permanent staff shows below:

  • 10% annual bonus scheme
  • 20 day annual leave entitlement with bank holidays
  • Life Insurance
  • Free onsite parking
  • Company pension scheme
  • Joining a fantastic company culture all working towards a joint goal


This Customer Account Manager role will hold the below responsibilities:

  • Managing customer relationships arranging quotes and relationship management
  • Deal with inbound customer enquiries
  • The processing and action of work orders compiled by their clients
  • Managing a portfolio of clients requests and provide aftercare
  • Dealing with invoice queries and issuing customer invoices
  • General administration duties
  • Handling of complaints in accordance with the agreed escalation process.


The ideal candidate for this Customer Account Manager role will hold the exposure and skillsets below:

  • Previous exposure within an administrative or customer service role is essential
  • Naturally a confident communicator with the ability to build secure relationships
  • A progressive and professional mindset with the want to grow
  • Previous experience with invoicing or customer queries would be advantageous
  • Excellent Attention to detail
  • Competent in Microsoft office and outlook
  • Able to multitask and prioritise workload
  • Full UK Driving License


INDCIR


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