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Enterprise Resources Planning Specialist
2 months ago
Senior ERP Support Analyst
Ensure all your application information is up to date and in order before applying for this opportunity.
£55,000
Hybrid/ Gloucestershire
Overview:
We are seeking a highly skilled Senior ERP Support Analyst to join our client’s dynamic team. This pivotal role involves providing top-tier support for the ERP applications portfolio, predominantly focusing on D365, alongside other crucial applications such as distribution, banking, and document management. You will also play a key role in mentoring and upskilling team members, as well as collaborating with both internal and external customers and development teams.
Key Responsibilities:
- Deliver comprehensive ERP support to internal customers across the UK.
- Provide expert 1st/2nd line software support for platforms managed by the ERP support team, including integrated applications.
- Mentor and support team members, enhancing their knowledge and capabilities.
- Develop and implement processes to improve the efficiency of the support team.
- Ensure seamless ERP releases, updates, and change requests with minimal business disruption.
- Administer and manage Dynamics AX & D365 systems.
- Train end users on Dynamics AX & D365 and integrated applications.
- Take ownership of user support, troubleshooting, and fault resolution, escalating issues when necessary.
- Log, prioritize, and manage incidents, service requests, and change requests in the Service Desk Management tool and Azure Dev Ops.
- Coordinate with external technical support and third-party suppliers to resolve complex issues.
- Provide remote support for customer issues as needed.
- Create, maintain, and publish support documentation, including 'How To' guides, to assist both customers and the IT team.
Requirements:
- Proven experience in ERP support, particularly with Dynamics AX & D365 Finance & Operations.
- Strong mentoring and team development skills.
- Excellent problem-solving abilities and a proactive approach to troubleshooting.
- Experience with Service Desk Management tools and Azure Dev Ops is a plus.
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