Entry level IT Support Role
2 weeks ago
The Opportunity
In partnership with TSP, althaus Digital are looking for self-motivated, driven individualswith a proven passion for IT Support. This is an exciting opportunity to take the first step in your IT careerin an evolving and growing industry.
The Role
You will be part of a warm, friendly and forward-thinking team responsible for supporting with all things IT Networking. No day will be the same in what is a fast-paced, exciting new role, with the successful candidates naturally striving to provide great customer service to both external and internal stakeholders. You will be meticulous and patient in your approach; keen to live and breathecompany values, and with the ambition and drive to grow and develop.
Key Tasks & Accountabilities
The typical roles and responsibilities will include:
Technical troubleshoot desktop and system problems, diagnose, and solve hardware/software issues.
Manage Helpdesk ensure helpdesk tickets are logged, escalated, and resolved in a timely manner
Assets Management administering the corporate IT asset database
Backups administer backup media and escalating faults
User Managementadminister applications for user accounts.
Web assist customers with technical web related queries.
The Person
We appreciate you will likely be at the very beginning of your IT career, so provided youre able to confidently demonstrate your interest in the subject, well be more focused on your passion for learning/development and natural fit with our core values, rather than being able to evidence a significant degree of pre-existing technical knowledge. You will need to have the right to live and work in the UK, be based within the West Midlands and be over the age of 19.
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