IT Support Technician

4 weeks ago

West Midlands, United Kingdom ERA Home Security Full time

IT Support Technician

Location: Wolverhampton (i54)

We are seeking a First Line IT Support Technician to provide general IT support across the Tyman UK&I division. This position is a customer focused role, where you will provide efficient first tier support to all colleagues, to prioritise the resolution of a broad range of IT and technical support requests.

What you'll be doing:

Providing IT support, advice and guidance to end-users on a broad range of IT service requests.

Assisting in the development and improvement of the division-wide support function.

Assisting and supporting the IT Manager and wider team as required.

Supporting with general hardware issues (laptops, PCs, servers, printers etc.)

Providing support for standard software such as MS office 365, SharePoint and Windows 10/11

Acting as administrator for systems such as end user backup system, signature software, asset inventory and auditing.

Ensuring the IT support helpdesk is kept up to date and managing the system on a day-to-day basis.


What were looking for:

Previous experience working in a 1st line IT support role or a relevant qualification in this field, such as CompTIA, CISCO or Microsoft.

Good working knowledge of general Microsoft software and network connectivity including TCPIP/VPN/VLANs.

Experience of Windows server, Hyper-V, Cisco Meraki, Esxi and Mimecast would be beneficial.

A flexible approach, with the ability to prioritise and work under pressure, to meet deadlines.

The ability to work independently and within a team.

Excellent communication skills, with a professional and proactive approach to customer service.

We believe the employment relationship is two-way, so from us you can expect a professional and safe working environment where teamwork is paramount. We are really looking for someone who is currently operating at this level in a similar role, however, linked to our value of never stop growing we are open to individuals who may be looking for their next career opportunity.

About Us

Here at Tyman UK and Ireland, our purpose is to transform the security, comfort, and sustainability of living and working spaces through our expert touch. Tyman UK and Ireland is one of three divisions within the Tyman Group which has over 4000 employees globally and facilities in 17 countries. Based in the heart of the West Midlands ERA is a key part of the Tyman UK and Ireland Group. Our job is simple - develop window and door hardware that stands out from the rest while giving the fabricator, installer and homeowner clear benefits.



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