Assistant Store Director

1 month ago

London, United Kingdom MODUM Full time

ASSISTANT STORE DIRECTOR, BOND ST, NEW STORE OPENING


On behalf of our clients, we are seeking an Assistant Store Director who will be instrumental in supporting the overall management of our retail operations. This role is pivotal in driving business success through robust sales support, enforcing operational policies, delivering targeted training, and managing stock levels. The Assistant Store Director ensures the highest standard of customer service and empowers staff to make decisions that enhance the customer experience.


KEY RESPONSIBILITIES:


Business and Sales Performance:

  • Develop and continuously motivate staff to exceed sales targets and uphold retail excellence.
  • Actively participate on the sales floor, providing leadership, coaching, and team management.
  • Lead efforts in client development, focusing on acquiring new clients and retaining existing ones.
  • Regularly analyze KPIs and implement strategies to achieve and exceed these targets.
  • Conduct detailed daily reports and analysis to identify and capitalize on opportunities for improvement.
  • Maintain the highest standards of customer service consistently.
  • Collaborate with the Merchandising team to analyze category performance and implement effective strategies for sustainable growth.
  • Oversee the financial health of the store, including profit & loss responsibilities.


Team Leadership:

  • Inspire and lead the team to achieve maximum performance by providing coaching and motivation.
  • Guide the sales team in delivering a unique and memorable shopping experience, with proactive floor observation and feedback.
  • Manage performance reviews and development plans for all team members, ensuring regular and constructive feedback.
  • Promote a workplace culture that reflects our brand's values, with a focus on pride, enthusiasm, and initiative.
  • Manage and oversee employee schedules to ensure operational efficiency.
  • Ensure payroll processes are conducted with integrity and accuracy.


Visual Merchandising:

  • Uphold impeccable store visual standards.
  • Utilize sales data to guide visual merchandising strategies that boost revenue.


Store Operations:

  • Adhere strictly to all corporate policies and procedures.
  • Work in partnership with the Retail Operations team to ensure inventory accuracy and control shrinkage.

Customer Relationship Management (CRM):

  • Enhance in-store customer engagement strategies to foster significant client relationships.
  • Maintain awareness of competitive market landscape and adapt strategies accordingly.


PROFILE:

  • Minimum of 3 years of experience in a luxury retail environment.
  • Proficient in Microsoft Office and retail management software.
  • Goal-oriented with a strong drive to achieve results.
  • Ability to motivate and build high-performing teams.
  • Dedicated to outstanding customer service and client-focused.
  • Excellent skills in conflict resolution and negotiation.
  • Strong problem-solving abilities.
  • Excellent communication skills, both oral and written.

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