Senior Product Manager
4 weeks ago
Founded in 2015 by a group of seasoned in New York, PingPong has emerged as a leading payment service provider dedicated to serving the unique needs of enterprise-level cross-border e-commerce merchants globally. With rapid growth as its hallmark, PingPong now spans three continents and boasts a workforce of over 1,200 employees. Our commitment lies in delivering unparalleled services to empower our clients to foster business growth and success on a global scale.
OVERALL PURPOSE
As Senior Product Management Manager, you will take part in managing the international roll-out of our products platform. You will be pivotal in assisting with the product development and management process for a new product or platform enhancement, taking part in developing market inquiry/outreach plans and interpreting results of product/platform opportunities.
You will be part of a team of product professionals and collaborate closely with cross-functional teams, including engineering, product marketing, and business development, to deliver exceptional products that meet market needs and drive business growth.
WORKING RELATIONSHIPS
You will report to the Product Management Director, based in the UK.
You’ll partner closely with our Business Development, Sales, and Marketing local business unit teams to build a cohesive user journey that delivers the right product to the right users, at the right time.
PRINCIPAL ELEMENTS & ACCOUNTABILITIES
- Define PingPong’s payment products, from strategy and solution design to roadmap and delivery plans.
- Focus on payment experience and capabilities for both pay-in and pay-out in local regions.
- Participate in developing and executing the product strategy, in line with the overall business goals and market trends.
- Work alongside the Product Management team in defining and prioritizing the product roadmap based on customer feedback, competitive analysis, and industry trends.
- Drive end-to-end product lifecycle management, from concept ideation to launch and post-launch analysis.
- Collaborate with engineering, design, and other teams to ensure successful product development, timely delivery, and high-quality execution.
- Act as the voice of the customer, understanding their pain points, needs, and requirements to deliver customer-focused solutions.
- Conduct market research, competitive analysis, and customer interviews to identify market opportunities and validate product concepts.
- Monitor key performance indicators (KPIs) and use data-driven insights to iterate on products and drive continuous improvement.
- Work closely with sales and marketing teams to develop effective go-to-market strategies, positioning, and sales enablement materials.
- Engage with key stakeholders to communicate product strategies, updates, and performance.
- Enhance the reputation of PingPong by ensuring professional proactive engagement with the market which will beneficially impact our external stakeholders’ view of the value we add to the global rating market.
EXPERIENCE
- 7+ years of relevant and progressive work experience spanning product management, or go-to-market experience, within the PSP business field or finance-related field.
- Demonstrated success in launching and managing complex products from concept to market.
- Strong project management skills with the ability to manage multiple projects.
- Exposure to carrying out work on new brand launches.
QUALIFICATIONS
Educated with a relevant degree in business, project management, or a related field. A master's degree is a plus.
DESIRED TRAITS
- English and Chinese both in writing and speaking are compulsory for this role.
- analytical, detail-oriented, and have an understanding of the eCommerce ecosystem for sellers.
- mindset with the ability to use data-driven insights to make informed decisions.
- to work well with both technical and non-technical individuals up and down the organization, capable of absorbing large amounts of information and ability to distill it down to the essentials.
- and advise management on necessary changes and execute against the portfolio and set plan.
- of regulatory requirements and ability to adapt to the global environment.
- to juggle several projects and shift priorities as needed.
- a creative and innovative, forward-thinking approach to problem-solving.
- to stay calm and collected and focus on solving problems.
PingPong is proud to be an equal opportunity employer with a global culture that embraces diversity.
We are committed to providing an environment free of unfair discrimination and harassment.
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