Information Technology Engineer

2 weeks ago

Erskine, United Kingdom ETeam Full time

Role Description


Ready to make your application Please do read through the description at least once before clicking on Apply.

The Break Fix engineer is responsible for the effective analysis, diagnosis and repair of a range of device types including laptop, tablet, desktop, printer and mobile telephone technologies. The role will also include both internal and external communication to co-ordinate each request from beginning to end.

Responsibilities

  • Responsible for repairs on customer equipment including laptops, desktops and mobile devices.
  • Diagnosing and troubleshooting computer issues.
  • Responsible for upkeep of repair records using internal asset and tracking system (TIMS).
  • 80% Hardware break/fix - some knowledge of software tools and operating systems to diagnose, fix & install.
  • Uses proactive monitoring procedures to identify problem prevention opportunities and erratic system behaviours.
  • Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Including working to service levels and managing ticket in accordance with agreed processes.
  • Contribute to knowledge base articles and operational guides, to aid team members and partners to help troubleshoot similar issues.
  • Be aware of and observe all Health and Safety procedures in accordance with Company policy.
  • Reviews information provided and diagnoses issue based on established procedures and scripts.
  • Resolves problems by following scripts and assessing diagnostic information.
  • Diagnoses basic problems, initiates basic scripts or loads routine patches to implement the activity.
  • Escalates unresolved issues or problems.
  • Supports documentation maintenance by updating information and changes as directed.

Personal Skills, Knowledge & Experience

  • Completion of background investigation
  • Technical aptitude and keenness to learn
  • Fault finding/diagnosis skills
  • Ability to work under pressure
  • Strong accurate Data Entry Skills required
  • Strong people skills.
  • Good moral character
  • Microsoft Office experience and proficiency in Microsoft Excel
  • Positive work history and work ethic
  • Available to work extended hours as required
  • Has the ability to communicate clearly and concisely
  • Experience of various hardware, desktops, laptops, tablets

SC clearance required.

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