Application Support Analyst

1 month ago

UK, United Kingdom GSC Direct Sourcing Full time

The primary responsibility for this role is to work on production support environment in Level 2 and ensure that fixing of daily queries, morning checks monitoring system performance, and providing cross-application support.
The Candidate must understand the technical and functional intricacies of the suite of applications for Risk and Finance that they will be supporting, including the end-to-end business impacts.
They will understand the interfaces to and from their respective systems such that they will be able to provide an accurate assessment of the current capabilities and limitations of the systems. They will understand the critical path of their batch and the associated downstream, upstream and business impacts.
They will work closely with Level 3 team and other cross functional teams and check the handover process to make sure any changes that needs to be implemented to production have passed the quality control.
The successful candidate(s) will work closely with other staff, Level 3 Application team to ensure cross-system interfaces, collaboration and knowledge management are managed effectively and proactively.

Key Responsibilities

Maintaining production stability & availability
* You will ensure production break-fix and service improvement requirements take priority over change through effective stakeholder management and expectation setting.
* You will actively work on and resolve any IT risks and vulnerabilities across the application stack.
* You will contribute towards ensuring all batch SLA's/ OLA's are appropriate, understood and agreed for the critical path of your batch processes, ensuring that you understand the full business impacts of any failures along that path.
* You will ensure all fixes or known errors are maintained in the relevant knowledgebase.
* You will ensure logical access management/security procedures and policies are followed.

Analytics, problem solving & reporting
* You will focus your attention on the identification of incident root cause and service improvement
Performance
* You will have a curiosity that will lead you to interrogate all technology, processes and data for opportunities to improve stability, customer experience and quality.
* You will manage your own workload proactively and understand escalation processes.
* Your primary focus will be on driving incident reduction demonstrated through improved production stability.
* You will adhere to all group standards / policies and procedures.

Servicing clients & team work
* You will be fully supportive to other members or roles within the immediate and wider technology teams.
* You will ensure strong peer to peer relationships within technology and the business by being proactive and understanding complexities, processes, challenges and priorities.

Important relationships
* Strong relationships with application development (L3) teams and contribute towards early engagement, input, challenge and delivery of all change initiatives.
* Maintain relationships with the wider risk and control functions to ensure that risks are understood, documented and mitigated with clear action plans.
* Day-to-day relationships with teams from other business units to ensure strong collaboration, awareness, and unification of approach, book of work, challenges, best practice, etc.
* Strong operational relationships with Infrastructure platform support to contribute towards continued stability and availability of production services.

Preferred Qualifications and Experience

* Degree qualified or Bachelor's Degree in IT
* 3 to 5 + years' experience in Risk and/or Finance application support Lead Role
* Preferred experience working in a function of Risk and/or Finance investment banking and understands the need for control in a banking environment
* Business knowledge for Credit and Market Risk will be an advantageous
* Evidence of progression and consistency in career to date.

Technical skills, exposure or awareness:
* SQL, C#, .Net , ASP.Net
* Java, JavaScript, JSP/Servlets,
* HTML, XML, JSON, SOAP, REST
* Web, Application, SSAS and SSRS Servers
* Windows and platforms

Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing gscemeaedi @ resourcesolutions .com


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